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Comments
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I use a workflow on the support case record (On Create, Before Record Submit) to set values on the record via a custom action triggered on entry (Workflow Action script). You can set values based on the inboundemail and email fields on the support case. I don't know the internal ID of the cc field is offhand.
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I've noticed there are no system notes on the sales rep field for leads. You could create a saved search to send an email when the sales rep field is changed or you could send an email from script.
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It is possible, but not easy. For my solution I have: [LIST] [*]A search to determine what sales orders to be shipped [*]A script to generate the pick tickets (PDF) [*]An external PDF printing library [*]A SuiteTalk Java app to print the pick tickets [*]A windows machine with the printer I want the pick tickets to print to…
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FYI, we used HP ePrint for quite a while, but there were issues, e.g., you can't reprint documents that don't print and sometimes the system goes down without warning and nothing gets printed.
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Same here on the east coast
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Follow up: I've just received a call from NetSuite indicating they've fixed the database that went down.
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New "ETA 8:40AM PDT."
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Status now says "ETA 8:30AM PT" which means it should be up very soon.
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Status update: Site-wide Service Interruption All accounts are affected. Do not attempt to log in to your account. Your patience is appreciated as we work to resolve the issue. More information will be posted on this status page as it becomes available.