Collector
Discussion List
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How to assign Collection Agent to a Collection ManagerSummary: We have multiple Collection Agents and multiple Collection Managers all operating in same Business Unit. However, how to restrict which Collection Manager acces…Krishna S Tatta 61 views 5 comments 0 points Most recent by CA Nirmal Choudhary Receivables & Collections -
Assigning collectors to customers on basis of locationsSummary: Hi all, Currently, Oracle seeded functionality for the Collections module only allows collector assignment at the Business Unit (BU) level. There does not appea…Tushar Rana 33 views 5 comments 0 points Most recent by Florin Enache-Oracle Receivables & Collections
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What are the conditions for capturing a customer in the Advanced Collections work area?Summary: If a customer has only current bucket transactions, is that customer captured in the Collections work area? 2. If a customer has only standard receipts or credi…Fredrick Ignatius 1 view 1 comment 0 points Most recent by Jesús Vega-Oracle Receivables & Collections
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Why second staged dunning letter didn't generate?Summary: Content (please ensure you mask any confidential information): We have defined Staged dunning configuration with Common set, checking the box for Include Curren…
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Customer Profile Web Service Is Failing With TAX_PRINTING_OPTION Is Invalid Message.Why is it that if I send this SOAP request to the same customer in the same environment it works with one user, but with another it gives this error? Customer Profile We…
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Collector REST APISummary API or spreadsheet method to create and update Collector Content (please ensure you mask any confidential information): Is there any API or spreadsheet method to…N&A Support Team 51 views 6 comments 0 points Most recent by Talla Madhuri Receivables & Collections
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How can we make the 'Description' field mandatory in Collections Activities?Summary: Hello, We have a requirement to make a field mandatory on the Collections Dashboard. In the Collections Activity section, we need to make the 'Description' fiel…
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Unable to see "Created By" for Activities in Collections"Created By" is not being populated for the Activities created for a customer in the collections dashboard. What could be the reason or fix for this issue?
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Unable to disable a collector when there are no assignmentsSummary: We are facing an issue wherein a particular collector cannot be disabled. There are no customers assigned to this collector and this collector is also not part …
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Is there a way to bulk amend the collectors attached to a customer since there are 14k+ customers.Summary: Need to upadate collectors (14k+ customers) in bulk since updating manually is tidious job. Content (please ensure you mask any confidential information): Versi…
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Configure Dunning letter to be sent to third party printer to customerHi , We have a requirement to send dunning letter to customer via both email and printed version to third party printer. How do I configure the same within Oracle fusion…
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Exclude Customers from Collections Module/DashboardSummary: Hello Team, We need certain set of customers need to be excluded from Collections module and we want to use collector groups. As collector field is mandatory at…
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How to define weight in advance collection scoring ?Need to know how we define the weight for scoring in advance collections.
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How does Execution Start time and Post Execution Wait Work in Collection Strategies?Summary: While defining the Strategy tasks in Advanced Collections, we have 2 options 1) How Long Will the Strategy Wait Until It Executes This Task 2) How Long Will the…
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Ability to settle non invoice deductions as chargebackHow can the amount be collected back for non invoice deductions ? (Claim Investigation deductions created in Channel Revenue Management ) What is the solution to collect…
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Newly created deliquent customers not showing in the Collections WorkbenchSummary: Hi Experts, I created new customer and created few overdue invoices in AR. Assigned the customer with the newly created collector and business level as well. su…Balakrishna Sivappagari 61 views 3 comments 0 points Most recent by Yenuganti Venkat Receivables & Collections
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Homepage for Collections is not showing data...However I can see many delinquent invoicesSummary: Why is the dashboard showing 0 delinquent invoices, when I can see delinquent invoices for a customer: Account: I have started these processes several times: 1 …
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Best process within collections for handling outsourcing individual invoices to 3rdpartySummary: We have a process of outsourcing individual invoices to outside collector parties. Expectation is when invoices are flagged or outsourced - they disappear from … -
N/ASummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Jorge Collier-Oracle 1 view 0 comments 0 points Started by Jorge Collier-Oracle Receivables & Collections
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Third party collections processSummary: Scenario: We are using advance collection for doing inhouse collection. In case team is not able to collect in specific duration - requirement is to transfer co…Pavan kumar yerram 111 views 2 comments 0 points Most recent by Dhruvjoshi23 Receivables & Collections
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Collection Strategy Task - User added task stays in To be CreatedSummary: We have a requirement where the collector/user would need to skip or Cancel a scheduled Automatic task and then add a Manual user task. It is observed that once…Arun N-OC 4 views 1 comment 0 points Most recent by Mallik Durgumpudi-Oracle Receivables & Collections
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Reassign collector doesn't provide any values in LOVSummary: Reassign collector doesn't provide any values in LOV Content (please ensure you mask any confidential information): We have 4 divisions for our client. So we ha…Lavanyaa Damodaran 11 views 6 comments 0 points Most recent by Valentin Zorelle Receivables & Collections
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Add one note to multiple transactionsSummary: Is it possible to add one note to multiple transactions on the collection dashboard Content (please ensure you mask any confidential information): Is it possibl…
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Oracle fusion Advanced Collection Implementation/Pre ReqsSummary: Hello Team, We already have AR Module implemented in fusion, trying to gather required information to implement advanced collections module; do we have a consol…
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Advanced Collections Fusion License FunctionalitySummary Advanced Collections Fusion License FunctionalityContent Advanced Collections Fusion License Functionality quesion: Can you please provide a list of incremental …User_2025-02-11-01-16-13-559 98 views 3 comments 0 points Most recent by Rasheed - Fusion Support Engineer-Oracle Receivables & Collections -
how to could you please help us in group assignment of collectors for dunningSummary: hi we understand as a part of configuration for dunning, we have to attach profile class (collector) to customer master and attach employee record to collector …Varun Vithalani 21 views 4 comments 0 points Most recent by Takaomi_Kamakura-Oracle Receivables & Collections
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How To Migrate collection Notes in oracle FusionSummary: We want to migrate collections notes on collections workbench area . Is there are way where we can migrate those notes. Content (required): Version (include the…
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Collectors & Salespersons - will the Users mapped affects the Licensing Users count?Currently we have around hundereds of Salesperson & Collectors. While we are adding them into the Oracle Fusion, Customer wanted to know whether this will affect/exhaust… -
What are the main differences between collection agent and collection manager roles ?In the community, I noticed that the Collection Manager role grants access to the "Manager Resource" screen within the Advanced Collection module while it is prevented w…Valentin Zorelle 34 views 1 comment 0 points Most recent by Florin Enache-Oracle Receivables & Collections -
Collections Agent unable to view all collectors in collections moduleSummary: We are trying to allow our collections agents to be able to view all data in the collections module, including accounts that are assigned to other collectors. O…