Oracle Best Practice
Discussion List
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Which setup is needed in the IDCS for the users to acces/edit all the tenancies and related apps?Hello, The customer’s team has requested an extension of their access level from view-only to full access for some users (all the tenancy and related apps). Based on the…Vitejanu Vasile-Madalin 11 views 2 comments 0 points Most recent by Vitejanu Vasile-Madalin Fusion Service -
Video: Configuring CX Sales Outlook Add-inConfiguring CX Sales Outlook Add-in: Tailor the CX Sales Outlok add-in experience for your business and your requirements https://videohub.oracle.com/embed/secure/iframe… -
Video - Modifying the Data on a PanelModifying the Data on a Panel: Change the dynamic form that control the data in a panel https://videohub.oracle.com/embed/secure/iframe/entryId/1_7mkv76bi/uiConfId/35965…
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Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil… -
Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil…
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How to Whitelist an External Application's URL in Fusion ApplicationsThe how-to article posted below is credited to Swathy Lenjini, on whose behalf I am sharing it The UEF framework facilitates communication between external applications …Edson Junior, Oracle 328 views 1 comment 2 points Most recent by Abhilash K - Deloitte USI Fusion Service -
Access in the list of values from the CX Picker Saved Search ListsSummary: Access in the drop down list from the CX Picker Saved Search Lists Content (please ensure you mask any confidential information): Hi, Could someone assist with … -
How to add distributor's AR account associated to the IBA assetSummary: How to add distributor's AR account associated to the IBA asset, apart from the OOB customer account dcl field Content (please ensure you mask any confidential … -
How to the create a customer account dcl on sales lead to generate the list of billing accountsSummary: hi team, How to the create a customer account dcl on sales lead to generate the list of billing accounts. Content (please ensure you mask any confidential infor…
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Can we create custom Java scripts in Email Templates in Oracle CX Sales Classic?Summary: I must replace the comma with a new line character for a CX Sales String field that I used in the Email Template. Example: String str = "PRODUCT1, PRODUCT2, PRO… -
Oops I'm encountering a spot of trouble. Please try again later... Issue with Oracle WebSummary: I am stuck with an error- Oops I'm encountering a spot of trouble. Please try again later... in Oracle web for a query but I am getting a response for the same …
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Can we add unique constraint to a custom field in a custom object which is already created?Summary: Hi, We want to add unique constraint to a custom field in a custom object which is already created. We enabled the indexed check box for the custom field , stil…
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Geocoding Clarification on ReferenceHi Team, Wanted to know how geocoding job populates latitude and longitude in the backend. We have seen this during our review that geocoding is populating latitude and …
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Video: Control the Panels Views and Display OrderControl the Panels Views and Display Order: Show, hide and change the order of panels in the foldout detail view https://videohub.oracle.com/embed/secure/iframe/entryId/…
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Video: Workspaces, Branches and SandboxesWorkspaces, Branches and Sandboxes: Understanding workspaces, branches and sandboxes in your extension https://videohub.oracle.com/embed/secure/iframe/entryId/1_8gxd9uci…
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Need to only copy configuration from one instance to another while doing environment refreshSummary: Hi, We have current environment wherein we have configured the system and also imported many data of Opty, customer, Contact etc. Now we are opting for a new en…Imran R Khan 11 views 4 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Sales -
Is it possible to disable login access for a user used only for integration purpose/API calls?Hi, Please let me know if it is possible to disable/restrict login access from the UI for a user that is used only for integration purpose in the REST API calls. Best re…Vitejanu Vasile-Madalin 31 views 4 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Sales
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How to allow particular role only to use Internal Note" and forward options for compose buttonSummary: we want to allow users of particular role only to use Internal Note" and forward options for compose button in message subtab of service request. under compose …Bhagyashri Patwardhan 22 views 3 comments 0 points Most recent by Karyn Kurland-Oracle Fusion Service
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Can we define DFF(s) which can store multiple values?We need to define DFFs which can accept multiple values from the user. Is it possible to do so in Oracle fusion?
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ways to retrieve service request due date into groovySummary: We have a due date field on service request object , standard field. It is formula field which gets auto updated once the SR is created. is there any way to ret…
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Custom field not available as workspace filterSummary: I created a custom Fixed choice field on the Opportunity object and made it searchable. I also enabled the new field to Display in UI in Configure Adaptive Sear…
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Automatic assignment of service request for manual queue changesGood day, I have two queues that are being used for a specific service request category. For the first queue the case is assigned using service assignment rules to check…Stephan van der Walt 42 views 4 comments 0 points Most recent by Stephan van der Walt Fusion Service
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Can we update multiselect field through groovy when we are merging accountsSummary: When merging accounts, we need to update the multi-select custom field for the survivor account using Groovy scripting to store the values from both the merging…
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I want to verify the cohort of our system (Eloqua and sales cloud)How i can verify the cohort of my client? and with that information how I can look for the update schedule of the 2025 year for sales cloud and eloqua I appreciate any h…
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How to remove create account button for Specific rolesWe have requirement to hide the Create Account button for specific roles We have followed the below document , but still it doesn't help…
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Explore 25A Fusion Service Center Extensibility Improvements!Discover how the latest extensibility features empower system implementors and Fusion Service Center teams to create tailored solutions that transform customer experienc…
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Video: Checkbox (Boolean) FieldsCheckbox (Boolean) Fields: Make your checkbox field render as a...checkbox! https://videohub.oracle.com/embed/secure/iframe/entryId/1_w1a22fv6/uiConfId/35965902 From the…
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Video - Deploying the Extension to the -TEST EnvironmentDeploying the Extension to the -TEST Environment: Package and deploy the extension to all users of the -TEST environment https://videohub.oracle.com/embed/secure/iframe/…
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h…Edson Junior, Oracle 817 views 3 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
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Video - Troubleshooting your Redwood Sales ExtensionTroubleshooting your Redwood Sales Extension: When all doesn't go as planned, where can you look for clues? This shows some of the troubleshooting options you'll need to…