Customer Programs
Discussion List
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How to setup sequence of Customer ProgramsSummary: How to setup sequence of Customer Programs Content (please ensure you mask any confidential information): We are enabled several Customer Programs Types. Howeve… -
Do Sales Order Customer Qualifier only apply to SSD programs? Does it work with Load Invoiced SOs?Summary: Do Sales Order Customer Qualifier only apply to SSD programs? Does it work with Load Invoiced Sales orders? We want to use sales order EFF as custom qualifier a…J. McCracken 11 views 3 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Customer Accrual Summary Summarized_Flag and Group Accruals for Claim Accounting FlagSummary: Customer Accrual Summary Summarized_Flag and Group Accruals for Claim Accounting Flag Content (please ensure you mask any confidential information): Whenever we…Abhishek Sinha 21 views 4 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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How to Manual Write-off in Claim for Promotional Settlement?Summary: The attached graphic shows the Settlement method of Manual Write-off supported for Promotional Claim settlement for Channel Revenue, however, we are not seeing …
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Unable to search item in volume programsSummary: Unable to search items in volume programs. The same item is searchable in other programs/types, Lumpsum, and Customer Promotion. Content (please ensure you mask…Sandeep Adatrow 41 views 11 comments 0 points Most recent by Victor Martin Channel Revenue Management
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source claim number is not AP invoice numberSummary: So when creating a manual claim for Customer Channel programs we enter "source Claim number" as the supplier invoice number. It is supposed that AP invoice is c… -
Wrong Program was associated during claim and settled, Options to correct?Summary: The wrong program was chosen for association during claim processing and is settled. For example, a volume program was associated in the claim instead the lump …
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Beneficiary for Accruals - Is it possible to accrue to multiple accounts for single sales order?Summary: Client has a scenario where the Bill To and Ship To parties on the sales order are belonging to two different Accounts. Requirement is that the Accrual Account …
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Cannot select any item while creating lumpsum programSummary: While creating a customer program I cannot select any item. This has been working in Test environments but now in PROD it does not select anything. We have run …
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How can the program owner be notified when the program estimated amount is earned and accruedSummary: Client want a notification to be sent to the program owner when a customer promotional program esitmated amount is earned and accrued for a program. Is there an…Mathew Thomas93 11 views 2 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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Load Transaction ESS job completing in WarningSummary: Team, Load Transactions ESS job is completing in warning. There is no details reason mentioned in the log file. It is happening for one business unit and not wo…Sandeep Gutha 21 views 5 comments 0 points Most recent by Sriman Ravi Narayan Channel Revenue Management
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What custom qualifiers are supported with Customer Promotion Program and Customer Volume ProgramSummary: What custom qualifiers are supported with Customer Promotion Program and Customer Volume Program? The elibility attributes read as Customer, Bill To, Ship To, O…J. McCracken 21 views 6 comments 0 points Most recent by Sriman Ravi Narayan Channel Revenue Management
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channelCustomerCheckbookBalances API doesn't return any dataSummary: I am trying to use /fscmRestApi/cjmRest/channelCustomerCheckbookBalances?DataForCode=ORA_CUSTOMER_BAL&BusinessUnit=****, but it's not returning any info that I …
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Customer program Header DFF values not used for Create AccountingSummary: I have created a DFF on the Customer Program Header - CUSTOMER_ATTRIBUTE_CHAR1 that is mapped to an account segment in Mapping Sets. Create Accounting is not us…J. McCracken 31 views 3 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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REST API Customer Claim created successfully but cannot see it in UISummary: Hi, I have created a customer claim using REST API. It says claim has been created successfully and can see in response the Claim number. See attached request a…Victor Martin 31 views 7 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Claim approval rules for Canadian Business unit based on USDSummary: How to configure a claim and customer program approvals in Channel Revenue for Canadian Business Unit where the functional currency is CAD to have the approval …Mathew Thomas93 41 views 11 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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All the catalogs are not available in Channel SettingsSummary: Hi Team, In the customer channel catalog setting we are not able to see all the catalogs available. Do we need to add these catalogs in any setup. Content (plea…
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How to remove Catalog from Pricing parameters?Summary: In Manage Pricing parameters, we are trying to remove a catalog from the Product catalogs parameter. When attempting to delete we are prompted with an error "Ca…
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Settlement Error for Non-Promotional ClaimsSummary: Settlement Error for Non-Promotional Claims Content (please ensure you mask any confidential information): We are trying to create few non-promotional claims bu…Abhishek Sinha 41 views 7 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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How to delete Claims without CancellationSummary: How to delete Claims without Cancellation Content (please ensure you mask any confidential information): We are looking to delete claims till the time it is not…Abhishek Sinha 21 views 1 comment 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management
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SLA to derive location segment for customer accrualsSummary: Client has requirement to update the location segment for the customer accrual JE based on the inventory org of the sales order line (org where the product ship…
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Promotional Settlement Type is asking for supplier detailsSummary: Hi Team, We are creating a manual claim and trying to associate it to a customer program by selecting Settlement type as promotional. When we try to add the set…
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Accruals are not generated for invoicesSummary: Hello all, Accruals are not generated for invoices when they are imported through Load Transactions. we noticed subprocess "Create Accruals for Channel Batch: C…
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Ability to export Program from UISummary: Ability to export Program and Claims from UI Content (please ensure you mask any confidential information): We are looking to export the Programs from UI simila…Abhishek Sinha 11 views 4 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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How does the customer profitability impacted due to Sell side Channel revenue programs?Typically, the customer promotions rebates accruals and claim generation happen at a later date ( post invoicing of Sales order). How and when does the customer rebates …
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How to adjust accruals for volume based program?Volume based programs do not allow manual adjustments to correct accrual balances. What is the work around for this? For ex, Would we create a manual journal entry again…
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Sales person & Purchase Order details missing in the Program earned extractSummary: We have created sales order with the sales person information and PO number and used this sales order to create accruals for a customer program. The accruals ar…Mathew Thomas93 11 views 2 comments 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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Categories Exclusions not working in customer volume programSummary: Requirement: Customer volume program needs to exclude items from the categories selected. Test case: We are using a catalog called Brand..with 3 levels ..Brand …Sandeep Adatrow 1 view 1 comment 0 points Most recent by Shankar-B-Oracle Channel Revenue Management
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DFF from ChRM to AR. Service mapping available?Summary: Hi, I am wondering if we can pass Claim DFF from ChRM to AR. As far as I see only Claim number and associated program name travels from ChRM to AR. Can we use S…
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The value of the GroupAccrualsForClaimAccountingFlag attribute can't be updatedSummary: 25B introduced a new field for Customer Program creation for Grouping Accruals For Claim Accounting flag. Default is populated on the Customer Program Templates…Ross George 31 views 5 comments 0 points Most recent by Ranjith Sundaram-Oracle Channel Revenue Management