Benefits Configuration
Discussion List
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Hide the self user's name on the enrollment page in Benefits Self-Service.Summary: We changed the Benefits page to Redwood. On the 'View All Enrollments' page, we noticed that the current user's name appears under each enrollment. Since this i… -
Processing of new life event to be restricted until Pending Actions are completedSummary: We had to disable the plan suspension as a decision of work around for the interim plan. We are not able to restrict the new life event from processing. Require… -
Can you have 401(k) catch up without having a stand along catch up elementSummary: Our 401(k) plan allows employees who are over the age of 50 to take advantage of the IRS catch-up provisions which allow older employees to contribute to the 40…
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Enterable Rate Values Randomly Will Not Pass Validation When in Reality Validation Meets Rules SetSummary: Requirement is for admins to make an enterable rate value, but when values are entered, the validation rules say it is not valid and the value is within the val… -
Self assigned life event is not getting auto evaluatedSummary: Hi All, We have created a Self assigned life event for employee's.Employees are able to self assign the Life Event.But the Life Event is in unprocessed status.W…
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Hide certain contacts that the link between Contacts to People to Cover for BeneficiarySummary: We received a use case where all contact types are not applicable to be an option on People to Cover for beneficiary purposes but are applicable to be on Contac…
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How to configure "PAYER ID" in Benefits configurationHello, We have a requirement in regards to "PAYER ID" configuration on the benefits configuration. Each plan carrier has unique id. Does any have setup in benefits that …
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Address error in Benefits people to cover contactsWe are getting the following error while clicking any contacts from people to cover screen. This issue is also present in Family and Emergency contact page. Seems to be …
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Pending Actions Alert Contact Name is BlankSummary: We have configured the new Pending Actions Alert. The alert is working great except for some employees or contacts the 'Contact Name' column is blank. The behav…
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Hide TIN Number in Contact Relationship - Redwood BenefitsWe are needing to hide the TIN number in Contact Relationships in Benefits but keep the National Identifier field. The system allows the Social Security numbers in these… -
Need to setup rate start date to after 12 month for new hires in Disability planWe have a requirement wherein the rate and coverage for disability plans should start after 12 months for new hires. We have create the formula for this calculation and …
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We need to remove rejection reason from benefit approvalsWe need to remove rejection reason from benefits approvals and add new one's. From where can we achieve this.
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Absence balance is not getting deducted after Vacation is sold from the Benefits planI have created a Benefits plan for Vacation Sell. When I try to sell the leave (eg. 8hours), it is not getting deducted in the Absence plan. Can Someone share some input…
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Select benefits plan option based on another plan option during employee self-service enrollmentSummary: We have a client requirement to select benefits plan option based on another plan option as selected during employee self-service enrollment. For example - If a… -
Primary Care Physicians are not getting carried over with subsequent life eventsSummary: We require employees to assign PCPs on our HMO plans. When they assign a PCP, say during New Hire and have a subsequent life event, they are being forced to rea… -
Pending actions alert not workingSummary: We are not able to get the new pending actions alert to trigger. It is enabled, but is not sending an e-mail or notification to the employee. Our config screens… -
Redwood -restricting a plan type based on another plan typeSummary: Hi Team, We have created three different Plan Types for Vol life Employee, Vol life Child and Vol life Spouse. They have three different train stops. Now, they …
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Redwood-Restriction on Plan visibility for a Life EventSummary: Hi All, We have requirement,where when a Life Event is triggered only few plan type should be available for enrolling.We are able to acheive that..but employee …
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25B Specialist - remove Benefit balance et group privilegeSummary: Dear Team, We have an issue with the Benefits Specialist role . We are trying to remove the Person Benefit Balance and Person Benefit Group actions by role. We …
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Self Assigned Event Rule Pending actions still showing for Employee and Benefits AdminSummary: We turned on the new Self Assigned Event Rule for three of our life events Marriage, Gain or Loss and Dependent Change. The process is working great; however, i…
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Redwood Benefits: Missing TileSummary: Hi Team, We are having this issue that once we enable Redwood there is one tile that is missing and no longer available in Redwood. Can you please help us? Than… -
Person Benefit Groups page not showing group infoSummary: We have enabled Redwoods for Benefits in non-production. When we access the Person Benefit Groups page the group information is not displaying, we get the messa… -
After Upgrade to 25 B Administrator Functionalities are missingSummary: We are recently upgraded to 25B and after the upgrade some of the functionality like Viewing the Action Items are missing. Navigation Benefits Administration ⇒B…
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Why is it called my contact instead of People to Cover? and Why Trust is Separated?Summary: Before you Enroll in Classic UI: once open, there will be 'People to Cover' and 'Trust'. After enabling Redwood under Quick Actions, the 'People to Cover' secti…
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How to hide 3 dots next to ben eligible option under enrollments in redwoodSummary: Is there a way to hide the 3 dots next to ben eligible spot?
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Is it possible to rename the texts in the "Self-service Grouping" dropdown values?We have tried to see if there is a lookup code where these are defined but unable to locate. Appreciate if you can share details on the options available
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Life event triggers for ineligible employeeSummary: When we do not want life events for ineligible employees triggered, like Salary Change, New Hire etc. based on Person Changes, is it safe to assume that this ca…
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Configuration Life event without enrollment opportunitiesSummary: Hi Expert, we have an updated rates this June, but we are facing challenging to reflect the new rates to the processed LE. Since there's no way to reflect the n…
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Redwood - Life Event to drop employee from a PlanSummary: Hi All, We have a Life Event, when proceesed ..it should drop the employee from a Plan.Can you please suggest how to configure this. Thank you Content (please e…
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Pending Actions not showing as still pending when a new life event is createdSummary: We are testing Redwood changes and asked our functional team to do some life event testing. They did a Gain or Loss to add a spouse and the pending actions so b…