Benefits Configuration
Discussion List
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How do you rename a PlanSummary: We have a requirement to change the name of our current plans, effective for open enrollment. Aside from Plan Name and fast formulas, where else do you need to … -
When changing the Plan name for an existing rate configuration, unable add coverage formula fieldSummary: Hi All, We have configured a Plan and Rates. I am trying to use the same Rate Configuration and wanted change the Plan name.I am able to update to Plan.But the …
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We are not getting the error message (BEN-990677) when enrolling into HSA planSummary: When Employee is enrolling in the HSA plan and entering the Amount greater than IRS limit system allowing to process the election, it is not throwing the Error …
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Salary Change life event getting evaluated instead of Status Change life eventHello Good-Morning Everyone, I hope this message finds you all well !! We are encountering an issue when transferring an employee from a Full Time/Part Time (Benefits-el…
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Benefits survey questions not populatingI've followed the instructions here, and am not completely new to questionnaires. I've attached the questionnaire under the self-service config as well as ensured that t…
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Relationship drop down on people to cover page not displaying all relationsSummary: On the People to cover page from Ben specialist or ESS page the relationship drop down has only few relations listed. We were trying to add the Guardianship Chi…
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How to prevent duplicate element/payroll entries when the benefit options are changedFor plans like HSA, the employee contributes one-time lump sum amount to employee upon initial eligibility/enrollment. We need to ensure that this lump sum is paid exact…
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Can you remove certain Life Events from drop down list under "Add a Life Event"Hello - when a benefit admin adds a "potential life event" under Benefit Enrollment, there are many options that we no longer use or never have used. Are we able to remo…
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How to stop benefits plans from being reactivated after coverage droppedWe have employees who go on maternity leave and do not wish to continue their benefits. For this reason, when an employee goes on maternity leave, we process the "Drop T…
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Can you change the color and imagine on Self Service page in Benefits RedwoodSummary: Is there a way to change the color and image on the Self Service Benefits when you click on Enroll like how you can on the first page. I have the banner on the …
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Rehire within 30 days using Default Enrollment Formula - Not Designating DependentsHi, Hope you're doing well. We have a requirement to reinstate/default the employee into the previously enrolled plans, when the employee is Rehired within 30 days of Te…
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i am not able to see benefit relationship for pending workers, how do they meet this criteria?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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After making a benefit plan Inactive it is still reflecting in Benefits Summary page of AdminSummary: After making a benefit plan Inactive it is still reflecting in Benefits Summary page of Admin. However it is not reflecting on 1.) ESS page and 2.) while enroll…
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Display Benefit Plans Under Single Program SectionSummary: After a life event, if an employee is enrolled in a different plan, it currently appears under a separate section labeled with the program name. We would prefer…
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New Benefits rates values not reflecting on processed Open Life eventSummary: Hi, We recently corrected our benefit rates as of 1/1/2024 which is a flat amount from 3.03 to 4.21 and we are seeing for the Open enrollment for 1/1/2024 which…
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Redwood benefit ESS page is not getting loaded with detailsWhen logged-in using the employee and accessed the benefit ESS page, the page is not loading with the details. It keeps loading for long time.
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Employee has retirement as of 6/30 and 7/1 non worker is present, and Want to add assignmentWe have scenario where Employee has retirement as of 6/30 and 7/1 non worker is present. Now wants to add the assignment before 6/30. So to do that we need to reverse th… -
Design LOV to Fetch 50% of Amount Based on Employee Life Insurance PlansDisplay 50% of coverage values for voluntary spouse life based on voluntary employee salary amount. Ex: For Employee 1, salary is 100K then spouse should show that 50% c…
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Process- Manage action items not workingSummary: I want to clear all the pending actions for employees including Designate Beneficiary, Document approvals etc, when I tried doing this for one single employee i… -
Error while submittingSummary: Income Protection program has a formula for Grade P people, to start Benefits are 6months and for other grades, Benefits are effective first of next month. It i…
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How to create a life event which will be auto-triggered when Payroll relationship will be changedHow to create a life event which will be auto-triggered when Payroll relationship of a person will be changed from Biweekly to weekly? -
Redwood - Rename Coverage field text on FSA PLan from Employee BSSSummary: Hi Team, We have created FSA plan .There is a field with name Coverage..Is it possible to change or rename to Amount or Annual amount.Tried changing from Train …
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Benefits summary page is blankNot able to search for any person in the benefits summary page in redwood UI. The user has view all benefits admin role inheriting the seeded job role for benefits admin.
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Benefits information elementSummary: Hi, We would like to understand how to achieve the below requirement in benefits. Client Requirement: The client wants to store three values (Deduction ID, amou…
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Unable to evaluate potential life events for many employees in our Customer instanceHi team We are facing an issue where we are getting this unique error when we add a Life event and try to process it. We have renamed an existing LE and made sure to upd…
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25 B Benefits Show or Hide Calculators for HSA, FSA, DCFSASummary: This video will show users how to hide the Health Savings Account, Flexible Spending Account and Dependent Care Flexible Spending Account from the Tools Sandbox… -
25B Hide Need Help on SSBEN Landing pageSummary: For customers that want to hide the Need Help on Self-Service Landing page users can simply use the Page Properties and switch from True to False. As a reminder…
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25B Add a Journey to the Help Section on the SSBEN Landing PageSummary: Redwood extensibility has been added to the SSSBEN Landing page where users can integrate a Journey to the Need Help Section Content (please ensure you mask any…
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Unable to default DFF field in edit contact pageSummary: Navigation: Benefit Administrator > Benefits Activity Center > Open an employee >> People to Cover > Edit Existing Contacts >> edit Relationship Requirement: In…
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Unable to process the Benefits for the Employees with the status - "Suspended - No Payroll"Summary: Content (please ensure you mask any confidential information): We tried to process the Employee who are Suspended due to Client restrictions but they can contin…