AI Apps for CX
Discussion List
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How to add documents to OOTB RAG AgentsSummary: When copying template for an Agent such as "CPQ Administrator Assistant", how do we add documents to the seeded tool? I do not see an option for this? Either in… -
Classification Agent in Service Request Resolution Workflow Agent failsThe Agent fails to respond with a 403 error. I assume this is because the Workflow Agent is unable to find the Classification Agent. When I try to set the Agent in this …Sai Aditya Gontu 12 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle Oracle AI for Fusion Applications
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Express Reports for CXSummary: I have completed all the steps to enable the Express Reports agent based on Oracle Documentation (https://docs.oracle.com/en/cloud/saas/readiness/sales/25d/sfau…
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AI Agent : How to invoke BIP or OTBI report using AI Agent and respond based on the outputSummary: AI Agent : How to invoke BIP or OTBI report using AI Agent and respond based on the output Content (please ensure you mask any confidential information): Has an…Babu Chalamalasetti 1.9K views 17 comments 2 points Most recent by Vinod R Oracle AI for Fusion Applications -
AI Agent Studio - Business Object Replace Message ContentSummary: I want the AI Agent to retrieve a Helpdesk Request an deliver a n-step Resolution Plan. The Resolution should the be written to a message within the Helpdesk Re…
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AI Agent with External REST Tool with query parameter is not workingSummary: External Rest Tool with Query Parameters is not working. The same endpoint url is working in POSTMAN without issues. When running the agent no data is returned.…Babu Chalamalasetti 254 views 18 comments 0 points Most recent by Rudra_2024 Oracle AI for Fusion Applications
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Integrating a chatbot in Oracle Field Service that uses Fusion asset dataSummary: Our goal is: Host or embed a chatbot experience in Oracle Field Service (for example in the mobile UI / Collaboration / Where Is My Technician or another suppor…
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How to new a EvaluationSummary: I am a novice user of Oracle Fusion and I want to use Monitoring and Evaluation to evaluate the Agent Tool I have created, but I am unable to select my Tool dur…yuanfang 12 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle Oracle AI for Fusion Applications
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KEY_NOT_FOUND error while publishing the AI AgentSummary: Hi Experts I'm getting below error while publishing the AI agent. Please help KEY_NOT_FOUND I have added all the roles and privileges needed as mentioned in bel…shaikh123 251 views 9 comments 0 points Most recent by Ganesh Kamath Oracle AI for Fusion Applications
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Can we use AI Agents in CPQSummary: While there are seeded agents for CPQ in AI Agent Studio, can we invoke these in the CPQ Env or can we only call upon these in Oracle Fusion? Is there any other…
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Getting error with AI agent - "Sorry, the assistant is unavailable right now. If the issue persists,Summary: I have created an Oracle AI agent for Benefits category with Benefits Policy document uploaded. When trying to access the agent is successfully deployed on bene…Gautam Maru 5.2K views 66 comments 1 point Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications
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How to Display HTML Content in AI Agent Responses in AI Agent StudioSummary: Hello Community, I am working on an AI Agent in AI Agent Studio that retrieves and displays ticket information. In my agent prompt, I have specified that ticket…Ayyappa Dasam 542 views 16 comments 1 point Most recent by KevinLii Oracle AI for Fusion Applications -
Service Request Triage Agent giving 403 errorSummary: The Service Request triage agent works but when it goes to the tool to fetch the category it gives 403 error every time Content (please ensure you mask any conf…Hardik Gupta 20 views 4 comments 0 points Most recent by Raghavan p-Oracle Oracle AI for Fusion Applications -
How to add AI agent on service request page for SR Triage and SR Resolution AI AgentsSummary: How to add AI agent on service request page for SR Triage and SR Resolution Agents I have configured SR Triage and SR Resolution AI Agents but unable to put the…GAUTAMP 87 views 2 comments 2 points Most recent by Dr Surlina Yin-Oracle Oracle AI for Fusion Applications
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How to integrate external Knowledge base to Oracle Service Agent created on AI Agent studioSummary: Oracle AI Agent studio provides the option of uploading PDF documents which can be used for answering questions. Content (please ensure you mask any confidentia…Hardik Gupta 48 views 4 comments 1 point Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications
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What is the limit of pdf documents that can be uploaded inside a Agent toolSummary: A tool can be created for RAG and PDF documents can be uploaded to that. Content (please ensure you mask any confidential information): What is the maximum numb…Hardik Gupta 41 views 2 comments 0 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications
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Delete Icon Not Working for Files on “Generate Goals and Strategies” on Redwood PageI am unable to delete an uploaded file from the "Generate Goals and Strategies" page within business plans. Steps to reproduce: Create a new business plan under any exis…Harshita_Saxena 25 views 0 comments 0 points Started by Harshita_Saxena Oracle AI for Fusion Applications
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AI Agent: Input and Output Tokens calculationSummary: AI Agent: Input and Output Tokens calculation Starting 25D, we are seeing this. Can one please advise how these numbers are calculated or derived. Content (plea…Babu Chalamalasetti 66 views 2 comments 0 points Most recent by amcghee-Oracle Oracle AI for Fusion Applications
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Invoke AI Agent from Oracle Digital AssistantSummary: I want to create an AI Agent Team, deploy it and make it available for webhook so that I can call it from Oracle Digital Assistant. Content: I want to call an A…SteffenK 63 views 2 comments 1 point Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications
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AI Agent: Agent response is INCOMPLETE though API output is FULLSummary: AI Agent: Agent response is INCOMPLETE though API output is FULL Content (please ensure you mask any confidential information): Let's say API is fetching 46 rec…Babu Chalamalasetti 51 views 6 comments 0 points Most recent by Pradeep Kumar Reddy V Oracle AI for Fusion Applications
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Default feedback language cannot be modified without translation servicesSummary: In ODA, I use a resource bundle for bot responses and the translation service to detect the user’s input language. Is there a way to display the default feedbac…Athul P Laiju 7 views 1 comment 0 points Most recent by Athul P Laiju Oracle AI for Fusion Applications
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Error while invoking Fusion AI RAG EndpointSummary OOTB Service Request Resolution Agent - Internal Server Error Content (please ensure you mask any confidential information): When I run OOTB SR Resolution Agent,…Varun_Seenuvasan 13 views 0 comments 0 points Started by Varun_Seenuvasan Oracle AI for Fusion Applications -
How to add AI agent on service request or work order page?Summary: We have created an AI Agent in AI Studio to assist service agents in retrieving PO details. Now, we would like to embed this agent within the Redwood Service Re…Tanuj Dhawan 158 views 13 comments 0 points Most recent by Sangeetha Kalaivanan Oracle AI for Fusion Applications -
How to use Service Request Triage Agent Team on Service RequestSummary: The Service request triage agent team is created. Able to access it from Me section Content (please ensure you mask any confidential information): How to use th…Hardik Gupta 137 views 3 comments 0 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications
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How to add parameters in Oracle AI Agent PathsSummary: I need to pull out data based on mentioned field, how can i add same in scenario? Do i need to mention the way it is mentioned in POST MAN APIs. Kindly help as …Manasi.Singh 75 views 2 comments 0 points Most recent by Manasi.Singh Oracle AI for Fusion Applications
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How to update the prompts of the Writing Assistant for Long Text fields?Summary: We are currently testing the Writing Assistant for Long Text fields. Based on the initial testing, it can generate standard reply properly based on the prompt a…Michaela Badiang 21 views 0 comments 0 points Started by Michaela Badiang Oracle AI for Fusion Applications
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Unable to add Service Request Agent as smart actionSummary: The Service request agent is created. Content (please ensure you mask any confidential information): How to create a smart action to access the Service Request …
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Account intelligent in redwood salesHi Team, We would like to enable the Account Score and News Signals features in Redwood. Could you please advise on the steps required to activate these features. Regard…CHANDAN KUM 25 views 2 comments 0 points Most recent by Cristian Dinu-Support-Oracle Oracle AI for Fusion Applications
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Enable the Proposal Generation feature Redwood.Summary: Hi Team, We would like to enable the Proposal Generation feature that uses AI tools to send emails to customers. As per our review of the documentation (referen…CHANDAN KUM 25 views 2 comments 0 points Most recent by Cristian Dinu-Support-Oracle Oracle AI for Fusion Applications
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How to enable the automated document generation feature in redwood salesSummary: Hi Team, We aim to enhance the quoting process with AI-driven insights, automated document generation, and real-time account overviews to ensure deals progress …CHANDAN KUM 28 views 1 comment 0 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications