AI Apps for CX
Discussion List
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AI Agent : How to invoke BIP or OTBI report using AI Agent and respond based on the outputSummary: AI Agent : How to invoke BIP or OTBI report using AI Agent and respond based on the output Content (please ensure you mask any confidential information): Has an…Babu Chalamalasetti 317 views 6 comments 0 points Most recent by Vinod R Oracle AI for Fusion Applications -
How to add AI agent on service request or work order page?Summary: We have created an AI Agent in AI Studio to assist service agents in retrieving PO details. Now, we would like to embed this agent within the Redwood Service Re…Tanuj Dhawan 99 views 13 comments 0 points Most recent by Sangeetha Kalaivanan Oracle AI for Fusion Applications -
How to use Service Request Triage Agent Team on Service RequestSummary: The Service request triage agent team is created. Able to access it from Me section Content (please ensure you mask any confidential information): How to use th…Hardik Gupta 27 views 3 comments 0 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications -
How to add AI agent on service request page for SR Triage and SR Resolution AI AgentsSummary: How to add AI agent on service request page for SR Triage and SR Resolution Agents I have configured SR Triage and SR Resolution AI Agents but unable to put the… -
How to add parameters in Oracle AI Agent PathsSummary: I need to pull out data based on mentioned field, how can i add same in scenario? Do i need to mention the way it is mentioned in POST MAN APIs. Kindly help as …Manasi.Singh 16 views 2 comments 0 points Most recent by Manasi.Singh Oracle AI for Fusion Applications
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How to Display HTML Content in AI Agent Responses in AI Agent StudioSummary: Hello Community, I am working on an AI Agent in AI Agent Studio that retrieves and displays ticket information. In my agent prompt, I have specified that ticket…Ayyappa Dasam 195 views 7 comments 0 points Most recent by Hitesh Jasuja-Oracle Oracle AI for Fusion Applications -
Getting error with AI agent - "Sorry, the assistant is unavailable right now. If the issue persists,Summary: I have created an Oracle AI agent for Benefits category with Benefits Policy document uploaded. When trying to access the agent is successfully deployed on bene…
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How to update the prompts of the Writing Assistant for Long Text fields?Summary: We are currently testing the Writing Assistant for Long Text fields. Based on the initial testing, it can generate standard reply properly based on the prompt a…Michaela Badiang 9 views 0 comments 0 points Started by Michaela Badiang Oracle AI for Fusion Applications
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Unable to add Service Request Agent as smart actionSummary: The Service request agent is created. Content (please ensure you mask any confidential information): How to create a smart action to access the Service Request …
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Account intelligent in redwood salesHi Team, We would like to enable the Account Score and News Signals features in Redwood. Could you please advise on the steps required to activate these features. Regard…CHANDAN KUM 25 views 2 comments 0 points Most recent by Cristian Dinu-Support-Oracle Oracle AI for Fusion Applications
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Enable the Proposal Generation feature Redwood.Summary: Hi Team, We would like to enable the Proposal Generation feature that uses AI tools to send emails to customers. As per our review of the documentation (referen…CHANDAN KUM 29 views 2 comments 0 points Most recent by Cristian Dinu-Support-Oracle Oracle AI for Fusion Applications
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AI Agent: Agent response is INCOMPLETE though API output is FULLSummary: AI Agent: Agent response is INCOMPLETE though API output is FULL Content (please ensure you mask any confidential information): Let's say API is fetching 46 rec…Babu Chalamalasetti 21 views 0 comments 0 points Started by Babu Chalamalasetti Oracle AI for Fusion Applications
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How to enable the automated document generation feature in redwood salesSummary: Hi Team, We aim to enhance the quoting process with AI-driven insights, automated document generation, and real-time account overviews to ensure deals progress …CHANDAN KUM 23 views 1 comment 0 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications
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When using a Policy Agent how can we give access to different policies based on location to employeeSummary: Hi there, If we want to deploy for example a Leave and Absence Policy Advisor - AI Agents for our employees how can we allow end users access to the right polic… -
Is there any other possibility to enable ask oracle ( AI Agent) in Help Desk Page.Summary: In CX - VBS, there is no guided journey to enable the AI agent.Is there any other possibility to enable Ask Oracle ( AI Agent) in the Help Desk Page? Help Desk …S Waheeda Rehman 42 views 2 comments 0 points Most recent by Alex Haijen-Oracle Oracle AI for Fusion Applications
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AI Agent with External REST Tool with query parameter is not workingSummary: External Rest Tool with Query Parameters is not working. The same endpoint url is working in POSTMAN without issues. When running the agent no data is returned.…Babu Chalamalasetti 136 views 11 comments 0 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications
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Passing parameters to RestAPI in AI Agent ToolsHi Team, I am attempting to connect to the CPQ system using REST API via AI Agent Tools. The API URL works correctly in Postman and returns the expected response. Howeve…User_7DWOR 68 views 3 comments 0 points Most recent by Babu Chalamalasetti Oracle AI for Fusion Applications
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AI Agent - Issues with Backend Updates and Prompt ExecutionSummary: I am currently building a Sales User Deactivation Agent using Oracle AI Agent Studio. The agent is designed to accept a user’s email or username, retrieve their…Rohit Reddy 33 views 4 comments 0 points Most recent by Mani P-Oracle Oracle AI for Fusion Applications
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AI Agents Studio - Use cases not workingSummary: Hi Team, We are currently using the demo environment to set up a Sales Assistance Agent designed to help users create sales accounts. However, we are encounteri…Deepak Prakash 47 views 0 comments 1 point Started by Deepak Prakash Oracle AI for Fusion Applications -
How to show the records in Duplicate Accounts list in Oracle Sales Redwood UI?Summary: I was able to set up an Account Deduplication model and it shows results in Review stage. However, when I try to test in Account > Show Duplicate Accounts, it d… -
Where can I get documentation and more information on how to setup Generative AI for CX Sales?Summary: So far, the only documentation I've found about it, was these: What generative artificial intelligence features are integrated with Sales? How do I enable the G…Max Prestes 12 views 1 comment 0 points Most recent by Siraj Syed -Support-Oracle Oracle AI for Fusion Applications -
Enable Incentive compensation plan advisor in Oracle FusionSummary: Can anyone please share how to enable Incentive Compensation plan advisor AI Agent. Content (please ensure you mask any confidential information): Version (incl…Mansi Dudhane 17 views 0 comments 0 points Started by Mansi Dudhane Oracle AI for Fusion Applications
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The AI Apps SuiteSummary: An introduction to the suite of AI-powered applications known as 'AI Apps' Content: For customers wanting to know more about the suite of AI capabilities embedd…John Menhinick-Oracle 565 views 4 comments 3 points Most recent by Mirza Muhammad Mohsin Baig Oracle AI for Fusion Applications -
Lead Activity Effective AI ModelSummary: Hello, We have enabled fusion sales intelligence and have sufficient amount of data. We are trying to test lead activity effectiveness, inspite of having suffic…RahulVi-Oracle 8 views 0 comments 0 points Started by RahulVi-Oracle Oracle AI for Fusion Applications
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Service Request ClassificationSummary: Hello All, I am trying to enable Service Request Classification feature and at Activate Tenant step, Prediction Service Status is evaluating forever. This has b…Santhosh Sagaram 22 views 1 comment 0 points Most recent by RahulVi-Oracle Oracle AI for Fusion Applications
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Generate Win StoryHi, I have create in Sandbox enabling Yes for both Generate Account Description and Generate Win Story and published . In Accounts I am able to find the Send Email actio…Mohammed Rafi 3 views 0 comments 0 points Started by Mohammed Rafi Oracle AI for Fusion Applications -
Oracle CX AI strategy and value overview - Join us on Oct. 31st!Please join us for a session on Oracle CX's AI strategy and overview on business value at 1pm ET on Oct. 31st. Register today! Oracle CX embeds AI in each application, t…Mark Grannan-Oracle 6 views 0 comments 0 points Started by Mark Grannan-Oracle Oracle AI for Fusion Applications -
How to enable Gen AI in Oracle Cloud SCM, ERP, Finance and CXHi, I need some blogs or documentation on how to enable the Gen AI in Oracle Cloud SCM, ERP, Finance and CX. I need a list of all Gen AI features which are available in …Mayank6088 548 views 7 comments 3 points Most recent by Siraj Syed -Support-Oracle Oracle AI for Fusion Applications
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Luis Rodriguez-Oracle 11 views 0 comments 0 points Started by Luis Rodriguez-Oracle Oracle AI for Fusion Applications
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if AIML checks for the past ordered items once we enable it in any of the environments?Hi, We were incorporating the AIML(Artificial Intelligence Machine learning) feature in OCC development environment. We wanted to know if AIML checks for the past ordere…