User Experience
Discussion List
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Groovy Script to update SR status when a Primary Contact adds a messageSummary: In the Implementing HR Help Desk guides I found a Groovy Script to update the SR status when the Primary Contact adds a message on to the SR, I've created this … -
Drag and Drop attachment isn't working in Help Desk or Case ManagementSummary: We are getting an error when we use the Drag and Drop attachment functionality in HR Help Desk and Case Management, this seems to be only happening since 25D we…
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Mass import of resource membersSummary: Is there is a supported way to mass update resource members in the Resource Directory. Content (please ensure you mask any confidential information): Version (i…
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Safety stock vs Fixed of SupplySummary: What is recommended in Supply Planning-a. using only fixed of supply b. using only safety stock c. using both fixed of supply and safety stock. What is the impa…UNIFIRST-Shweta 11 views 1 comment 0 points Most recent by Yann Consolin-Oracle Supply Chain Planning and Collaboration
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options available to allow invoices to be re-coded without triggering the entire approval process?In the current state, when AP needs to update the GL coding on an invoice that has already been approved, the invoice is required to route back through the full approval…Devisree Madireddy PWC 1 view 0 comments 0 points Started by Devisree Madireddy PWC Oracle Guided Learning
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How to access career paths of 'Careers of interests'Summary: In the Me > Grow > left panel we can see the careers added under 'careers of interest'. However, we can not clink of those names. Only the "careers of interest"… -
Using "Prepare Forecast" rule to copy Actuals when Actuals are not yet FinalWe have a situation where users need to start Forecast but Actuals for previous month are not yet final. Can we run "Prepare Forecast" rule multiple times to copy Actual…
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what are the privileges required to get the access for Approvals infotileSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Issue with item structure updates fail to consistently relink to work definitionsWe’ve been facing an ongoing issue where processing item structures to work definitions does not behave consistently. The expectation is that updates from item structure…Nicholas Yeoh 21 views 1 comment 0 points Most recent by Sunil Jami-Oracle Supply Chain Planning and Collaboration
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Can we dynamically attach tags to Helpdesk tickets based on the categories?We want to dynamically attach the tags for Helpdesk tickets based on the categories of the ticket? Is this functionality available? If yes, can you tell us how we can im…
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Next Gen Help desk-Unable to determine who manager is when adding Manager to contactsSummary: Unable to determine who manager is when adding Manager to contacts. Relationship type field only shows alternate and affected party . How we can specify if the …
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Helpdesk Agent is unable to view the Multi Business Unit related Categories while creating/UpdatingIn Next Gen Helpdesk , Helpdesk agents are only seeing Default BU specific Categories (Ex - US only). All though the employee is seeing the Category based on their own B…
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Requester is getting error while trying to raise PR Line 1: The requester is invalid. (POR-2010301)Summary: User was able to raise requisition, but getting error now while trying to raise the PR. Tried to replicate a test case in DEV and was able to create PR with the…Varsha Khandelwal 131 views 7 comments 0 points Most recent by Satwik Kumar Patel-Oracle Supply Chain Planning and Collaboration
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Is there possibility to export / import OGL content meta data from one instance to another?Summary: We are just exploring OGL capabilities and one of the questions was how to move the contents between different OGL instances? We did see that there is an export…
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config pages still classicHi, is it correct to say that for Oracle Help Desk the configuration pages are still in the Classic UI? From my understanding, Redwood is primarily the user experience l…Muskan Dhingra-HCM 11 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk -
Dynamic skill is not generating any Skills from Grow pageSummary: Hi Team, We have setup the Dynamic skills by following the Dynamic skills implementation guide and when an employee tries add skills from Grow page, they are no…Senthil Murugan Balasubramanian 12 views 1 comment 0 points Most recent by Darshini Kanungo Dynamic Skills -
Manager has the ability to view direct reports position profile descriptionSummary: Hello All, I know that employee can view their position profile description using GROW Concept as an ESS experience. But, do Manager have a similar experience w…
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Grow Landing Page – Careers of Interest and Skills Sections Not Displaying ImmediatelySummary: Hi everyone, We’re noticing an issue with the Grow landing page in Oracle HCM where the Careers of Interest and Skills sections do not appear immediately upon p…Career and Skills Product Manager 41 views 3 comments 0 points Most recent by Chris Yencer-Oracle Grow