User Experience
Discussion List
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Record lockedSummary: Is there a way to release a record if it's locked/open by another user? sometimes, user is out of the record already but it still says record locked. How do we … -
Redwood HR Help Desk 25D: Hamburger Menu Is Not Allowing Navigation Out Of Help Desk PageHello All, We are currently in build of the migration to Redwood HR Help Desk. We noticed an issue effecting navigation in the UI. When we are in the new HR Help Desk re…
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Oracle Redwood Migration Timeline for SCMHi, Please provide the timeline for migrating Redwood pages for Oracle Cloud SCM. This information is essential for us to plan accordingly before Oracle enforces the tra… -
Item substitution in Backlog managementSummary: Would like to understand if Backlog management supports Item substitutions if the fulfillment line is collected with the ship-from organization data. If ship-fr…Lekshmana 31 views 6 comments 0 points Most recent by Lekshmana Supply Chain Planning and Collaboration
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How to automatically reject pending live chat requests when all agents are offlineSummary: We have enabled Live Chat for Fusion service and have encountered a problem whereby pending live chat requests are being queued, even when all agents are offlin…
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Using comma-separated values for Items Search in Backlog Management Redwood UISummary: The classic Backlog management > Backlog analysis page had the Manage conditions feature through which we were able to create conditions which involved adding h…
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Can we add custom fields in Production schedulingSummary: Hello, We would like to understand if we can add custom fields in production scheduling, either directly or indirectly. We currently can see if the Work Order i…Thushara Unnikrishnan 41 views 6 comments 0 points Most recent by M. Bolsinger-Oracle Supply Chain Planning and Collaboration
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25D - home with Ask Oracle featureHi Experts. Can you please clarify below Summary: We have recently upgraded to 25D in Dev1 instance. We have enabled "home with Ask Oracle" feature in Dev1. As there are…Ashok Gade 61 views 1 comment 0 points Most recent by Prakash Arumugapandian-Oracle Oracle Guided Learning
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Restriction on “Priority” field – Work Orders in Internal Help Desk (Service CX)Hello team. When creating Maintenance Work Orders in Internal Help Desk (Service CX), we identified that the "Priority" field is currently a standard open field (free te…
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Translating Filter Values “true” and “false” for custom checkbox-field in Help Desk RequestsSummary: A custom checkbox field shows “true” or “false” in Help Desk Requests ticket overview, but the goal is to display “relevant” or “not relevant” instead—how can t…
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What role is needed to assign resources to the team on the SRSummary: I am having an issue where agent and manager roles are not able to search and add resources to the ticket. It produces no search results unless they have the ad…
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Can Oracle Guided Learning (OGL) slow down the page load time?Summary: On a recent SR call regarding Oracle Learning slow load times on Redwood, the Oracle rep commented on how many guides we have (as seen in the Networking tab of … -
knowledge articles not linking to HR Help Desk TicketsSummary: Knowledge Article added by HRHD Agent but SR requestor cannot see link on left side SR Details Content (please ensure you mask any confidential information): Kn…
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Sensitive Case ManagementHi there - What is the maximum file size of an attachment that can be downloaded in the Conversation capability? Users are able to download some but not all attachments …
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Display the Queue name in an alphabetical order in Next Gen Human Resource Help DeskSummary: How to display the Queue name in an alphabetical order in Next Gen Human Resource Help Desk of Agent UI Page. For Example, When an agent transfers the Help Desk…
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Is there any way to keep track of deleted Service Request through reporting?Summary: Hi, when a service request is deleted from the system, is there any way to keep track of the deleted service request through reporting? Or is that sr deleted pe…
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Adjusting Standard Notification Texts in Oracle ApplicationsHello Community, I am looking for guidance regarding standard notifications delivered by the system. Some notifications are sent out-of-the-box, without requiring custom…
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Case Priority and Case Types UnavailableSummary: Our client requires Case Managers on case creation, or after creation, to be able to edit the case type and/or the cases priority. We have case types enabled in…
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OGL Selector best practices for Redwood pagesSummary: We are observing lot of OGL selectors issue on the recent Oracle Redwood pages (Ex: Supplier Registration Redwood). Is there best practices documented that we c…
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Federated users are unable to perform local authenticationHi During login attempts to the Customer Connect portal, the following error message is displayed: 'Federated users are unable to perform local authentication.' Thanks