Category 271
Discussion List
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Is there a way to add Chat fields to Incident WorkspaceSummary: Add chat fields to Incident Workspace Content (please ensure you mask any confidential information): Id like to add the chat termination event to the incident d…Marissa Gonzales 27 views 1 comment 0 points Most recent by Laura Rizea-Support-Oracle Communication Channels -
Synch user in accounts table to okcs_users table on changing namesCurrently, when you change, for example, your first or last name in the accounts table, these changes are not reflected in KA (the okcs_users table). As a result, when u…Hans_tkc 94 views 3 comments 0 points Most recent by Tim Smith-Oracle Reporting & Analytics for B2C Service -
Service usage metrics reports Alert / AutomatedWe are looking for alerts/automation for service usage metrics daily/ monthly for different interfaces. The section in which we are interested in setting alerts are Stor…Rahul Ram 87 views 4 comments 0 points Most recent by Nithin Nassar-Oracle Reporting & Analytics for B2C Service -
How to use "Retrieve Disbursement Acknowledgments" to retrieve ACK files by configurationSummary: We would like to achieve use "Retrieve Disbursement Acknowledgments" process to retrieve ACK files returned by JPM bank automatically by configuration or custom…