Category 283
Discussion List
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idle time in time viewHello Can you help us to understand why there is a idle time in time view of a technicien. I read below information in documentation: "The white blocks in a route repres… -
Which data set Gets deleted after 90 days in and which data remains there in OFSC.Summary: 1-From below mentioned DOC Which data set Gets deleted after 90 days in and which data remains there in OFSC. https://docs.oracle.com/en/cloud/saas/field-servic…KP Kishan Patel 71 views 2 comments 1 point Most recent by Lucian Spiridon-Support-Oracle Field Service -
Down time for OFS Environment RefreshSummary: I have opted for environment refresh for our lower environment by copying it from PROD, but during the refresh time, environment was accessible only, so wanted …Ramya_Venkidupathy 31 views 1 comment 0 points Most recent by Anastasiia Semenova-Oracle Field Service
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Validate External ID field is numeric or alphanumeric based on resource typeSummary: We have a customer requirement were user need to input only numeric values for external id to field resources and letters/alphanumeric for buckets/groups, we ne…
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ORACLE FIELD SERVICE - XSR fieldSummary: Is there any feature as part of the OFSC product to search the list of places where a particular field is being used in the application. Content (please ensure …
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Data use in AndroidSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What is the data amount utilization that consumes OFS Application in And…
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REPLAY: OFS 24B Release Deep Dive - Aired: Wednesday, May 22nd, 2024WATCH THE WEBINAR REPLAY HERE Summary: Product Management reviews new features in the 24B release of Oracle Field Service. Content: Register for our webinar for an overv… -
Unable to find capacity categories option in oracle field service configurationUnable to find capacity categories option in oracle field service configuration -
How to add SLA Start and SLA End fields to the Ad hoc FilterSummary: I am reaching out for clarification regarding the Ad Hoc Filters functionality in the Dispatch Console as detailed in the OFS 23A Cloud Readiness Documentation …Anastasiia Semenova-Oracle 11 views 1 comment 0 points Most recent by Anastasiia Semenova-Oracle Field Service -
ORACLE FIELD SERVICE CLOUDSummary: How to add Service Request fields in Plugin? Content (please ensure you mask any confidential information): Version (include the version you are using, if appli…
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how to show/hide set of fields based on previously selected field value in OFS Screen ConfigurationSummary: We have a requirement to show/hide few fields based on a field value selected in run time in screen configuration. Can this be achieved in screen configuration …Ramya_Venkidupathy 21 views 1 comment 1 point Most recent by Eduardo Kimura-Support-Oracle Field Service
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Activity Start timeSummary: Hi ,I have a requirement where the activity start time and duration must be given while creating an activity from add activity screen in OFS and i need that sta…
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Enrutar actividades que ya están asignadas a recursosBuenas tardes, ¿Cómo puedo configurar un routing para que asigné las actividades próximas a vencer que ya tiene asignada un recurso y se las ubique de manera ordenada? E…
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Workflow still shows "There are more steps to come" - even there's no more steps.Summary: Hi. I am currently new on creating Workflows and I only have one form called Enter Readings. After the form has been submitted, the message "There are more step…
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How to configure maps in En-route page?Summary: EN ROUTE ACTVITY- I have a few confusions on en-route functionality. How can I make the travel time selectable in in the en route submit page? I have unchecked …Richard Jacob 31 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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I want to change my requests from SOAP to REST API and I want the equivalent fields.The specification of the equivalent fields of the new rest services is required (differences are observed at the field level, between the SOAP contract and the REST cont…
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OFS compresses/blurs Images uploaded into Image Form FieldsSummary: Hi all, There is automatic compression of Images when uploaded into Image Form fields causing a reduction in quality and clarity. Content (please ensure you mas… -
Remove PIN on log in using SSO connectionSummary: Hello all, We require the setting of PIN to be removed altogether even though it prompts to create one only for the first time in OFS. Content (please ensure yo…
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oracle field service cloudSummary: How to get the network status i.e. offline or online in a property in OFSC. Need to know the property which shows whether the user is offline or online based on…
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How to hide overtime alert in dispatch console in Field servicesSummary: Dispatchers see "Overtime" alert when the activity spills into next day and the business would like to hide this alert. I have attached screenshot of several ex…
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Buttons InventorySummary: Hello, good afternoon, I am configuring inventory. Is there any documentation about each button that can be added? For example about install_inventory, add_inst…
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En route ID / ID En rutaGreetings, We'd like to integrate one of our application's status with Field Service's En route status but we need the ID to enroll the status first. ¿How can we get the…
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oracle field serviceSummary: Is it possible to capture and update Standard property - travelTime using Plugin? Standard property - travelTime will capture time using drop down in Enroute sc…
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REPLAY: Oracle Field Service 24A Release Deep Dive (Aired February 28th, 2024)WATCH REPLAY HERE: Oracle Field Service 24A Release Deep Dive Summary: Product Management reviews new features in the 24A release of Oracle Field Service. Content (pleas…
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¿Cuál es la capacidad máxima que tiene un recurso para poseer el inventario?Buenas tardes, Estoy intentando asignar inventario a un recurso de tipo Bucket (Almacén) que actualmente tiene asignado 49.000 tipos de inventarios. Deseo conocer cual e…
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Outbound XML Body special characters escapingSummary: We are receiving Outbound messages, where, in the Body, characters like '' are changed to < and >. This results in our middleware throwing an error: Soap …Anastasiia Semenova-Oracle 1 view 1 comment 0 points Most recent by Anastasiia Semenova-Oracle Field Service
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How can we adjust the expected travel times for resources who do not drive between activitiesSummary: Adjusting planned travel time for resources who do not drive. Content (please ensure you mask any confidential information): In metropolitan areas, we have reso…
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Are OFS Chat and Collaboration features GDPR compliant?Summary: Hi everyone, We are working with a customer who would like to use Collaboration features of Field Service but is obliged to ensure GDPR compliance of these serv…
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What are the consequences of not activating the GPS function for a field resource?As part of the implementation of OFS Mobile, we have noticed that when we activate the GPS function for field resources, we give by default and without the possibility o…Colin Major Levesque 31 views 2 comments 1 point Most recent by Eduardo Kimura-Support-Oracle Field Service -
Now() Function in Customer Time Zone - Capture custom timestamps without Message ScenariosSummary: We capture timestamps of events inside of the Start and End/Not Done events by using a message scenario to set properties. This causes problems, however, becaus…