Category 42-2
Discussion List
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How to enable Microsoft 365 Integration for another Identity provider?** This post was created as part of a How to Service request (SR) Release: 22C Summary of the question: Did the initial setup of Microsoft 365 integration with default i…Kyler Thomas-Support-Oracle 51 views 2 comments 0 points Most recent by Kyler Thomas-Support-Oracle Sales -
Has Oracle CX an option to export data to SFTP?Summary: Has Oracle CX an option to export data to SFTP?Siraj Syed -Support-Oracle 41 views 1 comment 0 points Most recent by Siraj Syed -Support-Oracle Sales -
How can we fix this date format error on a newly created Smart Action in Workspace?Summary: We have created a new "Create Opportunity" Smart Action under "Activities" in Workspace. When clicking on the new Smart Action "Create Opportunity" a date forma… -
Industry: 2022 NAICSWhen will the 2022 NAICS group be added as a classification category?
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Custom object DCL is not showing any data in cx sales mobile appSummary: We had created custom object DCL in Lead object, user is able to search for the data in WEB but in mobile unable to search anything when they click on DCL to se…
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Enabling High Performance Access Group Rule Processing on Customer Production PodsSummary: Enabling High Performance Access Group Rule Processing on Customer Production Pods High-Performance Access Group Rule Processing helps improve performance by en… -
How can we enable reports in the oracle cx sales mobile application?Summary: How can we enable reports in the oracle cx sales mobile application? Thank you Content (required): Version (include the version you are using, if applicable): C…
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How to enable Objects under the Navigator?Summary: Please confirm how to enable objects under the Navigator Menu. Version : 22C
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How to enable audit for Industry and Parent Account Fields?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: How to enable audit for industry and parent account fiel…Umamaheswarareddy Ambati-Support-Oracle 32 views 1 comment 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales
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Incentive Compensation - Implementation Health DashboardSummary: Using this dashboard you'll be able to monitor important stats on your Incentive Compensation configuration and setup. Content (required): This dashboard allows…Chad Bryant-Oracle 516 views 7 comments 3 points Most recent by Chad Bryant-Oracle Incentive Compensation
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Extra field values in Drop downSummary: Extra field values in Drop down Content (required): For the fixed choice list drop down can we add extra fields. For example we use to get the record name in th…
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Custom Objects record/data cannot be seen in the Oracle Cx Sales Mobile ApplicationSummary: Custom Objects record/data cannot be seen in the Oracle Cx Sales Mobile Application. However, I can see the records in the system. What could be the reason for …
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How to switch from the legacy work areas to the new work areas powered by Adaptive Search?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question:[Use the SR details to build a clear summary] How to swit…Umamaheswarareddy Ambati-Support-Oracle 21 views 1 comment 0 points Most recent by Umamaheswarareddy Ambati-Support-Oracle Sales
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How to send the escalation email in Service RequestSummary: I working with SLA , and for First resoultion matrix we have given 2hrs. If within the time response is not received then we need to send the escalation email t…
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Can we create fields in the Oracle CX Sales mobile application? If yes, then how do we do so?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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How to add the O365 Plugin Automatically to the Outlook ribbon**This post was created as part of a How to Service Request (SR) Release: 22D Summary of the question: The users aren't seeing the O365 plugin automatically on the Ribbo… -
Basic Authentication does not work anymore in Application ComposerSummary: Basic Authentication does not work anymore in Application Composer Content (required): We are calling a rest webservice in app composer. We are using basic auth…
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Identify leads and Opportunities for PartnersSummary: We need to identify if the leads and opportunities belong to internal sales employees or they belong to partner users Content (required): We have implemented PR… -
Can Restrict Export from Workspace Be Done Based On The Objects ?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: Is it possible to restrict export option in Workspace ba…Swathi.Lemati-Support-Oracle 31 views 1 comment 0 points Most recent by Swathi.Lemati-Support-Oracle Sales
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Restrict Export from Workspace to specific users**This post was created as part of a How to Service Request (SR) Release: 11.13.22.10.0 Summary of the question: Requirement is to allow export of records only to specif…Swathi.Lemati-Support-Oracle 41 views 1 comment 0 points Most recent by Swathi.Lemati-Support-Oracle Sales
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Early Adopter Beta Access to Improve Performance Processing for Account Territory AssignmentWe are offering early adopter access to our Improve Performance Processing for Account Territory Assignment feature in Oracle CX Sales. I'm Josephine Cassidy, and I can …
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Shared Outlook Mailboxes for CX SalesSummary: Shared Outlook Mailboxes for CX Sales Content (required): We have a use case in which customer will have their own mailbox but they also have a shared mailbox w…
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How to fetch Account details using REST API by giving its Contact Point Phone number as an Input?**This post was created as part of a How to Service Request (SR) Release: 22c Summary of the question: How to fetch Account information using REST API by giving its Cont…Praveen Desetty - Support-Oracle 31 views 1 comment 0 points Most recent by Praveen Desetty - Support-Oracle Sales -
While importing Resource Quota, what value to specify in column ResourceQuotaIdSummary: I am using Import Management to import Resource Quota, but not able to ascertain what value to pass in colum ResourceQuotaId Content (required): I am using Impo…
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Is Oracle EBS Trade Management available in Oracle Cloud?Summary: Client is looking for a similar product of Oracle EBS Trade Management in Oracle Cloud which can handle promotions, rebates etc. In EBS, it is part of Oracle CR…
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Enabling High Performance Access Group Rule Processing on Customer Stage PodsHigh-Performance Access Group Rule Processing helps improve performance by enabling millions of records to be processed in minutes, not hours. It uses the high-performan…
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How to pass String datatype in WebService call URLSummary: We are using below webservice call: https:///fscmRestApi/resources/latest/installedBaseAssets/##AssetId## When this service is invoked we get an Error : "java.l…
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How can enable product details when Browse catalog inside Opportunity UIHow can enable those data as in PIM the product has already those data -
What's New: Release notification for Cloud Readiness / Sales Force Automation**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: When is the ”what's New" section from Cloud Readiness for Sales Fo…Ionel Spaloghe-Support-Oracle 41 views 2 comments 0 points Most recent by Carmen, User Assistance Oracle CX-Oracle Sales
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How to change From Address Domain for Sales and BPM Workflow Email Notification?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Please provide Email configuration setting required for Client sid…