Classic HR Help Desk
Discussion List
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How to retrieve the deleted standard coverage help deskWe have mistakenly deleted the standard coverage in use. Is there a way we can retrieve it back? or is there any export and import option that can be used to get it from… -
Where wa can identify the below flag in backend tables?Please help me to find the tables for above snapshot.
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot
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Can we disable the delete attachment option in Classic Hr Helpdesk.Summary: Can we disable the delete attachment option in Classic Hr Helpdesk ?
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COPY ATTACHMENTS WHEN COPYING HELP DESK REQUESTSSummary: Hi Everyone After 23D we don't have copy attachment option visible. I have also added the privilage provided in new Feature. can some one please assist if there… -
Is there any cost associated with enabling help deskSummary: Content (please ensure you mask any confidential information): Is there any cost associated with enabling help desk Version (include the version you are using, …
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Can someone please tell me which table to use for this?Hi All, I am trying to fetch details of roles removed to a user in the past. When I checked table PER_USER_ROLES I found that it holds only active/current roles. I also …
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How do you know when the agents are logged in or have logged in in HR Help Desk?Summary: How do you know when the agents assigned to a queue are logged in or have logged in in HR Help Desk? Content (please ensure you mask any confidential informatio… -
How can I disable the pop-up notifications when there is a new Service Request assigned to agents?Summary: When a new SR is assigned, it triggers a pop-up notification. The notification is unnecessary, and hen it pops up, it prevents them from writing responses and a…
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How to enable Mass Update of Classic - Service Requests?We would like to enable mass update for the Classic Service Request in order to do the following: To reassign multiple service requests from an employee to the other emp…
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Why SR not showing after creation through postman and Digital assistant.Summary: Why SR not showing after creation through postman and Digital assistant. Earlier worked fine. Content (please ensure you mask any confidential information): Ver…
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Is there a way to ensure that 2 agents cannot response the same service request at the same time?Summary: Hi, We encounter problematic situations where tow agents assign themselves to handle the same Service request simultaneously, respond to it, and then the employ…
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Mass assign SR that have not been assigned to a resourceSummary: Currently we have many SRs that are in a queue but have not been assigned to a resource, a change will be made in the capacity of some resources so that they ca…
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Generate Appointment Reminder process replaced?Summary: Could you please confirm if the Generate Appointment Reminder process has been renamed Generate Activity Reminders? I'm trying to schedule Generate Appointment …
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Can the stamping process be canceled for some collaborators in Oracle Cloud?Hello everyone, I hope you can help me with my next question, there are some collaborators whose payroll has already been calculated and stamped correctly, but it is nec…
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Bulk Creation of Classic HR Helpdesk CategoriesSummary: Here i just want to check whether there is any option right now for bulk creation of Helpdesk categories?
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Feasibility in downloading all attachments in bulk.Summary: In HR Helpdesk , users are raising Service Request with the attachments; Our concern is whether it is possible to download the list of attachments that are atta…
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Extracting HR Helpdesk Queue DetailsSummary: Hi , We are looking for an option to extract all the existing Queue configuration details showing all the existing Queues and the respective agents assigned. Pl…
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Employees should be sent an email if missing timecardSummary: If an employee doesn't post their time card they should be sent an email on the Monday following to remind them. Content (required): they should be notified Ver…
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The Existing Time Cards screen should show the missing weeks.Summary: Show missing weeks on Existing TIme cards Content (required): Employees can't tell they skipped a week Version (include the version you are using, if applicable…
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot.
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Is there’s any mass upload feature for Knowledge Article in HR HelpdeskSummary: bulk upload knowledge article in HR helpdesk Content (required): bulk upload knowledge article in HR helpdesk Version (include the version you are using, if app…
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Redwood HR Help Desk vs Classic HR Help DeskSummary: If you're interested in understanding the key differences between Redwood and Classic HR Help Desk, I invite you to read my latest blog post. Explore the advant… -
HR Help Desk, Service request assign to an agent in the queue but the agent is the RespondentSummary: Our client is using HRHD for complaints of discrimination and civility. If an employee raises an SR and the person they are raising a concern is part of the que…
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Are Case Management and Knowledge Management available in Redwood UI?Summary: We've already migrated to HR Help Desk Next Gen and we would like to enable Case Management and Knowledge Management. Are these available in Redwood? How to ena…
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HCM 23D Release Readiness Published 9/1/2023Summary: Hello Everyone! I wanted to let you all know that the 23D New Feature Summary and What’s New are now published to the Readiness site. You can access them from: … -
Is it possible to migrate all raised old service requests from classic HRHD to next gen help desk?Summary: We have already enabled next gen HRHD and still the old SRs which was raised is not visible. Content (required): Are we missing on some setup part which can hel… -
Is there anyway to have email signatures on an SR like we have them on outlook at all?Summary: Is there anyway to have email signatures on an SR like we have them on outlook at all? Content (required): Version (include the version you are using, if applic…
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Can we increase the "Service Request Details" characters in Classic Hr Helpdesk?Summary: We want to check if there is any way we can increase the "Service Request Details" characters , If yes then how and whats the max limit.
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Removing Attachment type and categorySummary: How can we edit this Attachment layout . We want to remove this type and category under attachment in Classic Hr Helpdesk.