Classic HR Help Desk
Discussion List
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot. -
HR Helpdesk Audit History configurationSummary: Hai Team, I would like to understand what all fields will be audited in the audit history page. Kindly help me the path were we can configure the fields in Help…
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Is there’s any mass upload feature for Knowledge Article in HR HelpdeskSummary: bulk upload knowledge article in HR helpdesk Content (required): bulk upload knowledge article in HR helpdesk Version (include the version you are using, if app…
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Redwood HR Help Desk vs Classic HR Help DeskSummary: If you're interested in understanding the key differences between Redwood and Classic HR Help Desk, I invite you to read my latest blog post. Explore the advant… -
HR Help Desk, Service request assign to an agent in the queue but the agent is the RespondentSummary: Our client is using HRHD for complaints of discrimination and civility. If an employee raises an SR and the person they are raising a concern is part of the que…
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Are Case Management and Knowledge Management available in Redwood UI?Summary: We've already migrated to HR Help Desk Next Gen and we would like to enable Case Management and Knowledge Management. Are these available in Redwood? How to ena… -
HCM 23D Release Readiness Published 9/1/2023Summary: Hello Everyone! I wanted to let you all know that the 23D New Feature Summary and What’s New are now published to the Readiness site. You can access them from: … -
Is it possible to migrate all raised old service requests from classic HRHD to next gen help desk?Summary: We have already enabled next gen HRHD and still the old SRs which was raised is not visible. Content (required): Are we missing on some setup part which can hel… -
Is there anyway to have email signatures on an SR like we have them on outlook at all?Summary: Is there anyway to have email signatures on an SR like we have them on outlook at all? Content (required): Version (include the version you are using, if applic…
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Can we increase the "Service Request Details" characters in Classic Hr Helpdesk?Summary: We want to check if there is any way we can increase the "Service Request Details" characters , If yes then how and whats the max limit.
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Removing Attachment type and categorySummary: How can we edit this Attachment layout . We want to remove this type and category under attachment in Classic Hr Helpdesk.
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I cannot create categories in HR Help DeskError message appears that does not allow progress in the creation of categories
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Configurar milestones en horasHi team, We need to configure the milestones for HR Help Desk according to severity. Low • First Metric response: 8hrs • Resolution Metric: 24hrs Medium • First Metric r…
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Could someone help me identify the error in the trigger script?Summary: We have a requirement to automatically change the status to "Resolved" for service requests with the subject "FYI: Termination" when they are assigned to a spec…
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Making "Queue" field read only in classic HR HelpdeskSummary: We have a requirement to make Queue field read only in Classic HR Helpdesk . Can we do it by removing any specific privilege from Agent role(Human resource help…
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Restricting Users to select parent category in HR HelpdeskSummary: We want check the feasibility to restrict users to select Parent category so that they will be forced to select the child category (Specific) and this will help…
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Security Views for Disciplinary and Grievances reportSummary: Security Views for Disciplinary and Grievances report Content (required): Hi All, Is there any secured views available for disciplinary and grievances report? I…
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How often and by what criteria is the "most accessed articles" section updated?Summary: hello, In the hr help desk module In the "My Help" application. how often and by what criteria is the "most accessed articles" section updated? Thanks Gianfranc…
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Can we replace Oracle's 1000 character 'Solution Description' field with a custom field.Summary: Can we add a custom field with more than 2000 characters and replace it in lieu of the Oracle-delivered 'Solution Description' field, which has a limit of only …
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Is it possible to include third party employees as agents/resources in HR Helpdesk?Currently in HR Helpdesk we can include only employee or contingent workers as resources/agents. Is it possible to include third party employees as agents/resources in H…
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Can we remove the Create Article button without removing other user permissions?Summary: Can we remove the Create Article button without removing other user permissions? Content (required): Hello, our client wants to allow some users to manage the a…
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Some users are not able to see custom content type article in Knowledge AuthoringSummary: Some users are not able to see custom content type article in Knowledge Authoring Classic Content (required): Hello, our knowledge author users are not able to …
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How to create categories which will be accessible only to the HR.Summary: Create categories which will be accessible only to the HR and restricted to the employees. Content (required): There is a client requirement to create several c…
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ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the ButtonSummary: ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the Button Content (required): Hello, Is there a way to customize the Company…
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Can a form be built on HR Help DeskSummary: We have a client requirement on building a free form in HR Help Desk (rather than people attaching a form). Is this possible through app or page composers? Cont… -
What is the role that enables the functionality of assigning SRs to both oneself and others?Summary: hy, What is the role that enables the functionality to assign SRs to both self and others whenever I remove the ORA_SVC_HR_SR_ADMINISTRATION role I can no longe…
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What is the best way to update HR helpdesk queue rules?Summary: We have some rules set up for auto population of queue based on category selection . There is a update request where existing queue is needed to be removed and …
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Requirement to send an email to the assigned person when any internal note has been added to SR.Summary: Requirement to send an email to the assigned person when any internal note has been added to SR using Object Workflow. Content (required): Requirement to send a…
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Business Unit dropdown is Blank while creating HR Helpdesk CategoriesSummary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…
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How can we trigger an email notification to queue members whenever new SR is assigned to that queue.Summary: How can we trigger an email notification to queue members whenever a new SR is assigned to that particular queue in the Classic HR Helpdesk. Content (required):…