Configuration and Administration
Discussion List
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Send a notification to the requester upon ASN creation.Summary: When the supplier creates an ASN, the assigned buyer receives a notification. Is it possible to notify the requester as well? Is this functionality supported by…Mohammad Hussein 11 views 2 comments 0 points Most recent by Satya Nimmagadda-Oracle Inventory Management -
Case Management - The Case Category displays as an ID number not a descriptionSummary: We are using Case Management for HR Help Desk/Employee relations cases and have utilised the category field to give us granularity of the different categories o…
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Approver's action status is not being updated in the field.Summary: Approver's action status is not being updated in the field. Content (please ensure you mask any confidential information): Hello Experts, We have a business pro…Shiva Kumar B 27 views 2 comments 2 points Most recent by Andrada-Oracle Fusion Applications Administration
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Does Oracle Fusion Cloud ERP retain the outbound email notification?One of our public sector clients has a requirement to retain all internal/external email notifications going out from the Oracle Fusion Cloud ERP application. (Example: …
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How to Bulk upload Purchase Order in a Trade Operation Charge Line in Landed CostSummary: Our customer is having 200+ Purchase Orders in a single Trade Operation. Presently, we know to manually attach the PO schedules to the charge line. Is there a w…
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Requirement to Restrict Categories and Layouts in Agent Desktop – Redwood UISummary: We have a requirement in Oracle CX Service – Agent Desktop Redwood UIwhere we need to restrict the visibility of Service Request categories and layouts for agen…
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We need the bridge letter for OCT 2025 - DEC 2025 Period for OCI and SaaSSummary: We need the bridge letter for OCT 2025 - DEC 2025 Period for OCI and SaaS Content (please ensure you mask any confidential information): We need the bridge lett…Sally Ackerman 41 views 4 comments 0 points Most recent by Sally Ackerman Fusion Applications Administration
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Redwood outlook addin - share email layout missing informationHello Team, i'm configuring the new CRM addin for outlook and i have a few iussues - if maybe you can assist - 1. when i open the addin from email - (and i use a contact…
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OTBI - Minimum Proficiency LevelHello, Please note, in our configuration, each competency in job profile has a minimum proficiency level. In OTBI Analysis, under the "Workforce Profiles - Model Profile…sakaur 1 view 1 comment 0 points Most recent by Raghavendra Raghunath-Oracle Reporting and Analytics for HCM
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How do I store the VBCS url in Page integration??Summary: Hi, We have developed VBCS app and this app is launched using page integration from B2B Service. VBCS url is different for each B2B Service environments. We wan…
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What are the capabilities which we get in Fusion Service and Field ServiceSummary: What are the capabilities which we get in Fusion Service and Field Service Content (please ensure you mask any confidential information): We are looking to impl…
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Create Customer Statements Error: Identify incorrect email address in customer metadataSummary: Create Customer Statements ends with warning/error. The job log has no information to identify the error - it just shows rows and rows of the same message, as s…Shirley Stokes 113 views 7 comments 0 points Most recent by Susan Hathaway Receivables & Collections
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can we create new column via sandbox in manage transactions page to display attachments in fusion.Summary: need to create new column via sandbox in manage transactions page to display attachments in fusion. Content (please ensure you mask any confidential information…Venkata Rami Reddy 11 views 2 comments 0 points Most recent by RVohra Fusion Applications Administration
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How can we create the entitlement type?Summary: We want to create a new entitlement type in order to add a new coverage
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How to set up notifications for Service Request when an agent is already assigned to the SRSummary: What we want to know is why the agent assigned to the SR does not receive the bell notifications.
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Is it possible to write the offer amount in word while creating the offer letter.Is it possible to write the offer amount in word while creating the offer letter.SUDIPTA KODALI 11 views 1 comment 0 points Most recent by Emil M-Oracle Recruiting, Opportunity Marketplace
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Guidance on Retrieving Assets Under Service ProfilesSummary: I’m looking for guidance to get the assets under Service Profiles. What steps or methods can be used to retrieve assets under Service Profiles? Which types of a…Naveen Venkat Malepati 11 views 1 comment 0 points Most recent by HD - Fusion ERP-Oracle Fusion Service -
How to assign agents automatically in Help Desk?We need to know how to automatically assign the corresponding agents of the categories The steps were performed: Create queues for categories (Task - Manage queues for H…
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Is Oracle fusion maintenance available for mobile devicesSummary: We have a requirement to execute maintenance work orders in mobile devices like tablets or hand held devices. Content (please ensure you mask any confidential i…
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Need to do a bulk enrollment for the existing employeesWe need to migrate existing employees and enrol to benefit plans, please suggest us ways to proceed with this bulk enrollment, as when we used participant enrollment it …
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Can we cancel the Work Order from Classic UI ScreenIs there a way to cancel the OFSC Work Orders from Classic UI Screen, you can also let me know if this can be achieved through App Composer.
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How to set Action Bar Properties in Visual Builder StudioOverview This article provides a guide on how to set the Action Bar Properties in Visual Builder Studio. It addresses a common need among customers to limit their action…Edson Junior, Oracle 221 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service -
Can the chat estimated wait time calculation be modified?This post was created as part of a How to Service Request (SR) Release: 11.13.22.04 Summary of the question: The the average waiting time always return zero seconds, it …Robert Mutton-Support-Oracle 61 views 2 comments 0 points Most recent by Sachin Bhadange Fusion Service
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Is it possible to defer the date of quarterly patch within the same wave?Hi All, I think I know the answer to this question, but it has come from a senior stakeholder so would prefer to ask than guess! Our Fusion instance is on Wave 1, so we …Ian_Hill 187 views 2 comments 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Applications Administration
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How a call center can be built with FusionSummary: We want the call center feature and would like to understand whether it’s a separate product or integrated within the Fusion service, along with details on how …
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SR Visibility Not Restricting by Business Unit Despite Using Predefined Data Security ConditionHi, We’re trying to restrict visibility of Service Requests (SRs) based on a user’s Business Unit (BU). Here’s what we’ve done so far: Setup: Created a custom job role i…
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While registering customers in Bill Management, we need to register customer site and not accountWhile registering customers in Bill Management, we need to register customer site. But when going to the bill management screen we can only see customer account to be re…
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Enable Redwood Service without Service SubscriptionSummary: Enable Redwood Service without Service Subscription Content (please ensure you mask any confidential information): Dears, One of our customers is not subscribed… -
Users LicensesHi Team We are having about 15k resources that we are migrating from existing RightNow system to fusion system. Most of them will be disabled state. We are also making t…