Dispatch Functionally
Discussion List
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Fusion Field Service Custom Filter (with dynamic field values) not returning result on Activity ListHi, Observed different behavior on Ad hoc and Custom Filters on Activity list in Dispatcher Console. Ad hoc Filter with two Fields: Activity Status and Time Slot If Acti… -
Integration between Fusion Service and Field ServiceHi, Team, Following this document: https://docs.oracle.com/en/cloud/saas/fusion-service/faefs/manage-service-to-field-service-integration.html#s20060303 We are building …
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Is it possible to manually resize Resource Row Height in the Dispatch Console?Summary: Hi everyone I have a request from a user regarding the UI customization in Oracle Field Service. In the Activity List, users can easily use the "Resize row" (Ri…
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March Interactive Demo Hours: Service AutomationAlways live, never recorded! It's that time again. Interactive demo hours are scheduled for March. In this one hour showcase, you’ll get an in-depth look at Oracle's bes…Kayleigh Halko - Oracle-Oracle 2 views 0 comments 0 points Most recent by Kayleigh Halko - Oracle-Oracle Field Service
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Is there a way to mimic a Not Done action on a pending activity?Summary: We have a button configured which allows our Planners to performing actions on pending activities using a form containing a service request to update these acti… -
Retrieving Master Activity ID for multi-segment activities in Non-Scheduled pool (OFS)Question: How to retrieve Master Activity ID for multi-segment activities in Non-Scheduled pool in Oracle Field Service? Hello Team, We are working with multi-segment (s…
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Master Activity ID for Multi-Segment activities not available in non schduled poolSummary: Hello Team, In Oracle Field Service multi-segment activities, we observed that when a segment is moved from Scheduled to Non-Scheduled, the Master Activity ID b…
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How to auto-reschedule started but not completed activities in Oracle Field Service?How can i Acheive This When a technician starts an activity in Oracle Field Service but fails to complete it by the end of the day—due to being busy or other reasons—the…srikanth gollapally 35 views 5 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Use Assignment Assistant On Dispatch Console option is not availableSummary: Hi Team, We used to have "Use assignment Assistant on Dispatch Console" option in activity management options in user type general settings. We disabled it to s…
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Restricting user from creating assist activity using drag-dropSummary: Hi Team, We have a business requirement to have a user who will only have View Only access. So, we created a user type (View Only) and restricted most of its ac…
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WATCH REPLAY: Oracle Fusion Field Service 26A Release Deep Dive - Wednesday, February 18th, 2026Watch the 26A Oracle Fusion Field Service Deep Dive replay here Summary: This a replay the quarterly Oracle Fusion Field Service Release Deep Dive Webinar, this session … -
Ability to add reason while clicking on "Stop Travel" after EnrouteSummary: Hi Team, There is a business requirement that if a technician stops his travel after starting enroute for an activity, he should add a reason for stopping trave…
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Setting default file type '.xlsx' for Activity Export (RESOLVED)Summary: How can we set file type .xlsx as the default when doing an Activity Export? Content (required): When we do a 'Export Activities' in OFSC, the file type is '.cs…Marc Arseneault 121 views 7 comments 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service -
Is there a place to check Resource History including Resource calendar changes in OFSC?Hello, I was wondering if there was any way to check the changes history for any ressources in the dispatch console. More specifically in my case, I want to see the chan…
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How to Handle and Started Activities When Technicians were unable to End themSummary: Hi Oracle Community, In Oracle Field Service (OFS), how should we handle scenarios where a technician starts an activity but forgets to end it, either due to hu… -
Activities deletion after 90 days-QuerySummary: Hi Team, A query- If we create a non-scheduled or scheduled activity today, no-one works on it and activity stays in Pending status. Will this also get removed …
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is it possible to re-order activities from My Route PageSummary: Hi Team, We can re-order activities using "Position in route" field in Activity Details. Is it possible to re-order activities from My-Route Page, Dispatch Cons…
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Display the Enroute time in an activity fieldSummary: Capture activity Enroute time so it can be displayed in the activity details screen. Content (please ensure you mask any confidential information): In customer …
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Is_activity_scheduled on move from scheduled to unscheduledSummary: We implemented a move scenario to Set a property when the order goes from Scheduled to Unscheduled. We put a blocking condition with Is_activity_scheduled is nu…
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Can we re-name "Start" status button based on Activity TypesSummary: Hi Team, We have a request from customer to re-name "Start" status button to "At-Job Site" for work order activities and to "Start Lunch" for Lunch activities. …
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Can we have En-Route and Start button for all activities in My RouteSummary: Hi Team, In My Route page, we see En-route and Start buttons only for the top activity. But request from customer is to have it for all the activities, so that …
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Ability to change resource type iconsSummary: Hi Team, We are looking for an ability to have different icons for different resource types with same role. For example: we have two resource types, Crew HQ and…
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Avoiding clicks while starting and ending activity for internal activities like LunchSummary: Hi Team, We have internal activity Lunch which we will schedule for the users everyday from 12 Noon to 1 PM. So, have below few questions: Do user always have t…Nishant Mahajan 1989 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Clarification on Resource Location Visibility in Map View at Bucket LevelHi Team , We were wondering why we are unable to see resource locations on Map view at parent bucket level. When we drill down to a resource we are able to see their ass…
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How to color-code absences/calendars and show their title/notes inline in Dispatch Console / Manage?Summary: At the moment, in the Calendar section it is possible to set a Calendar (selecting from available) and add notes for resources. However, I don’t see an option t…
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Message Scenerio:Blocking Condition not working with Activity Type (aworktype) in OFSHello Community, I am trying to configure a Blocking Condition in Message Scenarios where: Field = Activity Type (aworktype) Condition = Contains (or In) tried with both…
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Can assistant fill time labor/travel hours against parent technician's activitiesSummary: Hi Team, We are setting Assist Relationships. Let's say Tech A is assisting Tech B. Tech B works on multiple activities in a day but Tech A assists Tech B only …
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Contigent worker in new fusion field serviceSummary: How does the contigent workers license will work in new Fusion Field service ? Content (please ensure you mask any confidential information): With the new Fusio… -
What does this mean in routing - Travel statistics for specified travel keys is missingSummary: I just want to understand a bit on the routing failed error - Travel statistics for specified travel keys is missing. Content (please ensure you mask any confid…
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Routing must not assign tasks during On-Call shifts, regardless of resource activation.Summary: Documentation and community posts indicate that routing will not assign activities to field resources during an On-Call shift, which is great. However, I have o…