Help Desk
Discussion List
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We have a requirement to provide a sample file (as attached) in VBS.Summary: We have a requirement to provide a sample file (as attached) in VBS. In Help Desk, custom forms (layouts) are loaded based on the selected category. Within the … -
BIP Report returns sql time out error for few usersHi, We have a BIP Report which is working fine for few users and returns SQL time out error for few users. The user who is getting error is running the report by using s…Yuvraj S-Oracle 101 views 4 comments 0 points Most recent by vinay.u.sharma Human Capital Management
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Unable to trigger an email notification once the SR Is assigned to the queueSummary: We have used the below script but it doesn't send any notification, please suggest. Trigger: AfterTransactionPosted if (isAttributeChanged('QueueId') && Assigne…
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Help Desk Redwood - Unable to delete a Contact added to a requestHello experts, our client has adopted Help Desk in Redwood page but it seems that if a contact has been added to the Request then it is not possible to remove the contac…Giovanni Pozzessere 2 views 0 comments 0 points Started by Giovanni Pozzessere Human Capital Management
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Is there a way to remove/hide Attachments categories while creating Help Desk Request? pls suggest.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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helpdesk ticket Need to trigger when new person is hired and the journey is automatically assignedSummary: is it would be possible that, when a new person is hired and the journey is automatically assigned after add pending worker, a helpdesk ticket could also be sen…Swati Vangala-Oracle 41 views 2 comments 0 points Most recent by Rasika Sawant Visual Builder Studio for HCM
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HelpDesk default queue clarificationSummary: Hello Everyone, We are seeking for inputs on the below points with respect to Helpdesk. How do capacities assigned to the resources work? If the capacity for al…
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Redwood: How to customize Need help? Contact Us section to show representative based on their AORSummary: How to display relevant "Need Help? Contact Us" information based on the module the user is currently accessing. Specifically, we want to know if it's possible …Anirudh Chouhan 11 views 2 comments 0 points Most recent by Rajesh____09-Oracle Human Capital Management
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HR Helpdesk tickets not being auto-assigned to agents and queuesSummary: We are using classic HR Helpdesk. From past few weeks, our Helpdesk tickets are not being auto assigned to agents even though the agents are available and have …
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Defaulting Channel Type in Redwood HR Help DeskSummary: Want to select a specific channel type to be the default Channel Type when opening Redwood HR Help Desk Service Requests. Channel Type is a required field on th…
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HR Helpdesk: Inbound Email to Create and Update a Servcie RequestSummary HR Helpdesk: Inbound Email to Create and Update a Servcie RequestContent Hello Experts, As we have the ability as an employee to create a service request by send…Sashwati Arcot-Oracle 300 views 7 comments 1 point Most recent by Palak Srivastava Human Capital Management -
Core HR: Approval in progress'. Info is locked. - Cannot find transaction in transaction consoleSummary: Hello, Our client is facing an issue. Actually for an employee, there has been a manager change that was done in the past. When We checked the history on person…
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In OIC, is there a better way to start processing a file from sftp than using task scheduler?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Collaborator cannot see responses when SR is created by an agentHello Experts, We are facing an issue in Oracle HCM Cloud – HR Help Desk (HRHD). When an HR Help Desk agent creates a Service Request for a collaborator: The collaborato…
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Can I delete an internal note in HelpDesk?Summary: I cannot see any option or find any documentation that says how to delete an internal note in HelpDesk Content (please ensure you mask any confidential informat…
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Can we modify the banner warning in redwood for mandatory fields?Summary: We need to modify the content of the banner warning which is displayed when a conditional mandatory field(category) is not filled in by the agents/users. Conten…iamroy 22 views 1 comment 0 points Most recent by Michelle Walter-Oracle Visual Builder Studio for HCM
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is there a way to limit the text limit on the standard fields on service request summary pageSummary: We are currently on 25A and using the classic HR help desk module. We have a standard field called " how can i help you" where employees can briefly tell what i… -
Agentic AI capabilities for Help Desk@Chris Warner @Michelle Walter-Oracle I am working on Agentic AI for Help Desk and I want to know all the capabilities where and how Agentic AI can help when we are conf…
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For ISR fields: department, location, manager, job: able to pull the values in summary pageSummary: Navigation for ISR--> HelpDesk--> Internal help Desk request--> Create Request-->Additional Fields with Drop Down list. Missing Technical workaround inside Inte…
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How to disable notification for checklist?Summary: Hello, Our client is receiving a notification which she wants to disable. Below shows an example of the FYI Task. When we checked one checklist, we saw the task…
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Sumathi Sivaraj-Oracle 131 views 4 comments 0 points Most recent by Shailesh.h.jain Human Capital Management
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Integration of Disciplinary Action Placeholder with Payroll for Employee SuspensionsHi Team, We have implemented a configuration as per our customer's requirement to capture and update employee disciplinary information and business decisions. This setup…Charuka Wijethunge 11 views 1 comment 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management
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Availability of a Comprehensive List of Cookies Created in HCM Related ApplicationsSummary: Does a comprehensive list of cookies and/or pixel tags created by Oracle OCI applications exist? If so, where can we find it for reference. Content (required): …
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Visual Builder Studio - HR Help Desk Layout Customization for Category / Sub Category field (HRHDSummary: Customize the Category field such that Top Category and Sub-Category are listed as parent-child node (i.e., Once user selects Top category, Child Category shoul…
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Single select button creation based on fusion Employee field in Redwood VBS HRHD (Internal Helpdesk)Summary: In HRHD (Internal Helpdesk Service Request) for VBS redwood customization we had requirement for bringing Employee Details (Employee number, Employee name) as t…
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I'm looking for redwood profile options list for 25CSummary: Content (please ensure you mask any confidential information): I want to know the list of profile options enabled in 25 C , specially to see if these are availa…
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We adopted Next Gen Helpdesk and having issue with agent availabilitySummary: We enabled Next Gen Helpdesk last week .Now we are using Next Gen Admin and Next Gen Agent role. Agent enters in HR Helpdesk area but agent seems not available …Sangita Vats 11 views 4 comments 0 points Most recent by Michelle Walter-Oracle Human Capital Management
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HR Helpdesk Groovy Script: User and Agent Email NotificationsHello, I need a Groovy script to automate email notifications for HR Helpdesk. When a user updates an SR, notify the assigned agent. When an agent updates an SR, notify …