Help Desk
Discussion List
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System TIMESTAMP as a default value in BI report parameterHi, Is there any possibility to pass System TIMESTAMP as a default value in BI Report Parameter instead of Complete DATETIME. Thanks, -
Issue with HR Help Desk Skill using Oracle Digital AssistantSummary: When creating a help desk request through the digital assistant, the link that's provided for the request number opens up to a blank page Content (required): We… -
HR Unable to Edit Gender in Classic View Under Person ManagementSummary: HR team is unable to edit the gender of their contacts under Person Management in classic except for HR Administrators. Only HR Administrators are able to updat… -
Core HR: Alert succesfully run but no email received for itSummary: Hello, we have created a resource alert and in alert history it has been successfully run. But we did not receive any email notification. See below screenshot. …
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To link Knowledge Article to the Service Request directly from the Knowledge Article PageContent In Next Gen UI, when we create Knowledge article, there is a provision in the system to provide the category which in turn makes the knowledge article to be auto…Ravi Kumar Hemanna-Oracle 29 views 5 comments 1 point Most recent by Lu McDonald Work Life Solutions
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Help Desk Business UnitHi, I'm having issues getting Next Gen Help Desk Requests to default to the creator's Business Unit at the point of creation. I have tried creating an object trigger aga…
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Core HR: Server Exception during PPR - Document Record page for New Hired EmployeeSummary: Hello, Our client has hired a new employee on the system. When trying to upload documents for the employee, client is facing the following error in the screensh…
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Any once confirm if there is no infolet available for HR Helpdesk User with the RoleSummary: Hello Experts, I got a question where customer wanted to know if HR Helpdesk User who are assigned with role (Next Gen Human Resource Help Desk User) do have se…Samresh K Singh-Oracle 21 views 1 comment 0 points Most recent by Anand DN-Oracle Human Capital Management
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Core HR: Despite created document security, other users are seeing document typeSummary: Hello, We have created a document security profile and included only 1 document type. Next we have created a job role and a data role. In the data role, we have…
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Core HR: Getting error when performing Change SalarySummary: Hello, We're getting the following error when performing a change salary. Can someone advice what is the cause and also how to resolve this? Thanks Content (req…
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Any other alternate options available to get attachments as required for Citizenship, Visa &Permits?Summary: Currently, we don't have an option to mandate/prompt the workers to add the attachments while updating the identification Info. like citizenship, Driver's Licen… -
List of all the ESS jobs that needs to be scheduled in Oracle HCMSummary: Requesting the community to please share the list of all the ESS jobs that are required to be scheduled in Oracle HCM along with their recommended frequencies a…User_2025-03-07-00-34-24-013 1.1K views 2 comments 0 points Most recent by Mairina Human Capital Management
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To disable advance mode function for particular absence typeSummary how to disable advance mode function for particular absence typeContent Hi Experts, Is there any option or possible way to disable advance mode option in a parti…Venkatesh Ramaswamy 116 views 3 comments 0 points Most recent by Lakshmi Rathan Kumar Human Capital Management
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Where is it possible to configure Document of Records approval flow?Summary: Content (required): Hello experts, our customer asked to configure an approval flow when the employee add document of records. Where could I define the approval… -
V3 Seniority dates BIP query issueHi Experts, I am working with a BIP query using V3 Seniority dates table (PER_SENIORITY_DATES_F), I need to map the seniority date with assignment table or work relation…Yuvraj S-Oracle 396 views 14 comments 0 points Most recent by Ramanathan Sockalingam Human Capital Management
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Department Manager InfoHi, I wanted to extract department details with reporting manager person number and name. Can anyone help me with the userentity where i can extract department details w…Yuvraj S-Oracle 71 views 4 comments 0 points Most recent by Yuvraj S-Oracle Human Capital Management
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Search Open Help Desk RequestsSummary User is unable to search newly created Internal Help desk request using the search criteria" All open help desk request". We are using Gen2 HelpDesk UIContent Hi… -
Multiple holiday calendars in Next Gen Help DeskSummary: Multiple holiday calendars in Next Gen Help Desk Content (required): We have a requirement to implement different holiday calendar for different regions. The SL…
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Can HR Help Desk support external 3rd party requests?Summary: Can 3rd parties (i.e., external to the organisation and not stored as Workers in the system) create HR Help Desk requests? Content (required): We have a use cas… -
Getting error ADF_FACES_60097 when correcting a position and submitting it.Summary: Hello, We need to edit overlap allowed in a position. When we're trying to submit the transaction, we're unable to do it as we are facing the following error in…
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Unable to cancel work relationship?Summary: I've already set the primary assignment's work relationship to Yes, and the other assignment will be set to No automatically. Now, when I try to cancel the work… -
SQL to fetch all the worker objects to load using HDLHi all, I needed a SQL to extract the worker objects (worker, person_name, phone, assignment, work relationship, assignment supervisor, etc., ) to load into fusion from …Yuvraj S-Oracle 344 views 2 comments 0 points Most recent by Yuvraj S-Oracle Human Capital Management
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Disable Helpdesk Recently Used Feature in CategorySummary: In creating a service request you can choose a category. After creating the service request the category now shows the one that you recently used. Is there a wa…
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Ability to link help desk request tickets in Next GenSummary: Does the Next Gen HR Help Desk tool have any capability to link a previously closed service request? I know there is the ability to link knowledge articles but …MadisonMyers 61 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Human Capital Management
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Is there a way to have a direct link to the SR opened by employee in HR help deskContent We wanted to look into a way to provide a direct link to the SR in question in HR help desk in the email notification so that it opens that particular SR directl…Noopur Sapatnekar 48 views 6 comments 0 points Most recent by Noopur Sapatnekar Human Capital Management -
Custom email notification stopped working when we moved to Next Gen HelpdeskSummary: We were using classic view of HR helpdesk and all the custom email template notification working fine. We enabled Next Gen Helpdesk last week only and made requ…
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Will the classic HRHD Knowledge Articles migrated to NextGen?Summary: Our Knowledge Articles are created under classic HRHD under FAQ category(Not HCM FAQ). Will the New Articles created/ existing articles edited be migrated from …
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How to add new HR Help Desk Service Tickets through an import?Summary: Looking for assistance in what to put in the csv file for creating a new HRHD service ticket through Import Management. Content (required): Hi there, Using what…
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Keyboard Shortcuts not working in Next Gen Help DeskSummary: Keyboard Shortcuts not working in Next Gen Help Desk Content (required): We are trying to enable the Keyboard Shortcuts in Next Gen Help Desk. However, this fun…