Help Desk
Discussion List
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HR Help Desk: Unable to check Action Plan step completionSummary: Hello, We are currently testing HR Help Desk (next gen) and are running into issues with completing Action Plan steps. On the page, there is a checkbox for the … -
HR Help Desk: Inactive Assignment Records are available for selection under Primary Point of ContactSummary: Hello, We are currently testing HR Help Desk (next gen) for a customer and have noticed that when updating the Primary Point of Contact of a Help Desk Request, …
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22C Redwood HRHD SR Summary SectionHi, we've just had 22C move into one of our dev environments. I've noticed that the Summary section of HR Helpdesk Requests is now missing, but only from an Admin perspe…
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how HR Service Requests are assigned automatically to agents in HCMSummary: Hi Team, Can you please let me know how HR Service Requests are assigned automatically to agents in HCM Thanks Content (required): Version (include the version …
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HR Help desk access to the category 'Career, Development & Learning'Summary: Hi, Can someone please advise on how to given access to HR help desk category 'Career, Development & Learning' to the User. Thanks, Sakthi Content (required): V… -
Job Details in the RUI is missing the Delete Record in the Action listSummary: The screen shot is the classic page where it includes the Delete functionality outline on the right side , however, its not included in the Responsive UI , How … -
HRHD interactions by Applicants, Pending workers & Contingent workers [ i.e. Other than Employees]Summary: HR Help Desk interactions by Applicants, Pending workers and Contingent workers [i.e. Other than Employees] Content (required): Can anyone share the workarounds… -
HR Help Desk - Contacts tab in SR Details pageSummary: Oracle HR Help Desk - SR details page has the option to add the manager and other employees as Contacts to the Service Request. What is the use/significance of …
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While responding to the Helpdesk Service Request it is showing Error.Summary: While responding to the Helpdesk Service Request it is showing Error. Kindly advice Thanks Content (required): Version (include the version you are using, if ap…
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Emails routed to a Queue automatically depending on the email subject ?Summary: SR Created via Email in HRHD Content (required): Hi, How is the SR created automatically via email based on what 'Subject' or another thing, then is it possible…Waleed-Alhasab-Oracle 21 views 1 comment 0 points Most recent by Simran Gulani Human Capital Management
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Activities sub tab usage in HR help deskSummary: Hi Everyone, Can anyone help me how exactly the create appointment and log a call in activities sub tab work, whether they are used for interaction with the emp…
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How can the employee opening a SR know that the agent has scheduled an appointment or call?Summary: Content (required): Hello experts, the agent the service request is assigned to can schedule appointments and calls on a specific ticket. How the employee openi… -
Unable to see the employees name in the Help Desk Service Request Assigned to list.Summary: Hi All, Unable to see the employees name in the Help Desk Service Request Assigned to list. Please find the screenshot below. Kindly advice on this issue. Thank…
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22C Oracle Case Management vs HR Help DeskSummary: In the Oracle B2B Service Centre Cloud' 22C release notes, Oracle Case Management is announced. Is it different from HR Help Desk, or is it the new HR Help Desk… -
Need to convert 24 hr time format to 12 hr time formatSummary: Need to convert 24 hr time format to 12 hr time format Content (required): Hi I trying to fetch a column from Assignment page where in the UI it shows 12 hr for…
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What is the dat file to load contingent worker using hdl via source system keys combinationSummary: I need to hire contingent workers via HDL using source system keys combinations. Content (required): Hi Team, I need to hire the contingent worker via hdl using…
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Assigned to field is blank for the user on service request edit page for HR HELP DESKSummary: The user is contingent worker with limited access. Content (required): Not sure which exact privilege gives access to list of value for person search field on "…Muskan Dhingra-HCM 314 views 6 comments 0 points Most recent by Muskan Dhingra-HCM Human Capital Management -
List of values not visible in Local and Global transfer in quick action?Summary: List of values not visible in Local and Global transfer in quick action Content (required): List of values not visible in Local and Global transfer in quick act… -
Where can I amend the name format of Resource Name within classic HR Help Desk?Summary: The name format of our resources in Help Desk is different to that within Person Names Content (required): We have amended the name formats in Core HR to be 'Kn… -
Loading global transfer workers through HDL.Summary: Hi All, I am trying to load Worker.dat file and the following is the error occured: An error occurred. To review details of the error run the HCM Data Loader Er…Padamatinti Varsha 52 views 2 comments 0 points Most recent by MandeepGupta Human Capital Management
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Leave balance is deducting 0.5 days extraSummary: Leave balance is deducting 0.5 days extra Content (required): Hi Experts, If an employee applies for the leave duration of 1 day, while applying it shows the du…
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HRHD - Trigger does not start messageSummary: We set the trigger and it works when we change the SR status manually in the UI. The message doesn't work when it's changed by the job (Scheduled Process). Cont… -
Loading FAQs for HRHDSummary Can FAQs be bulk loaded into Oracle FusionContent When building the knowledge base with FAQs does each FAQ need to be manually created within authoring and publi…
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Agents cannot see opened requestsSummary: Content (required): Hello experts, an employee opened a request but the agent cannot see it when accessing Help Desk Requests. What could it depend on? The requ…
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Approval for Document RecordsSummary: Approval for Document Records Content (required): When approvals are submitted for employee document record " Contract Renewal" some passed workflow approval wh…
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HR Help Desk documentationSummary: Content (required): Hello experts, is there a detailed documentation available regarding HR Help Desk module in Oracle HCM? In other words, I would need a simpl…
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HR Help Desk - Audit TabSummary: Hi Everyone, Can someone explain the use of the below fields in the Audit tab of the Service Request details page? Show User-Related Details: Shows Impersonator…
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HRHD Unbale to View Correct Milestones/ Matrix against SR milestones sectionSummary: HRHD Unbale to View Correct Milestones/ Matrix against SR milestones section Content (required): HRHD Unbale to View Correct Milestones/ Matrix against SR miles…Rajender Kumar Vallamwar 11 views 2 comments 0 points Most recent by Lisa Bright Human Capital Management
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How are other clients using Service Request Severity field if milestones are based only on categorySummary: We wanted to know how other clients are using the severity field on a Service Request if the milestone standard coverages are only based on categories/sub-categ…Noopur Sapatnekar 11 views 0 comments 0 points Started by Noopur Sapatnekar Human Capital Management -
Need SQL query to get the past dated managerSummary: Hi, The content is, since for inactive employees the manager information will not be there after the LWD, Need a query to get the past dated manager(who was the…