Help Desk
Discussion List
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How to hide contract info in Add Non-worker transaction?Summary: Is it possible to hide contract info section in Add non-worker transaction without impacting other pages like hire an employee, add contingent worker and etc? I…Christian Suarez 21 views 2 comments 0 points Most recent by Christian Suarez Human Capital Management -
What is the Max allowed size of the attachments for inbound emails in Service Requests HR HD?Summary: We would like to increase the size of the attachments for inbound emails in Service Request in the HR Help Desk, today the set up is 10 MB Content (required): S… -
Integration of 3rd party intranet with HRHDSummary: Will it be possible to integrate the company's third party communication tool such as their intranet/chat box with the classical version HR Help Desk module in …Rajaraman Subramanian-Oracle 22 views 1 comment 1 point Most recent by Abhishek Sood HCM Human Capital Management -
Unable load data in person page.Summary: Unable load data in person page. Content (required): Hi Team, I am trying to load the data in person page via HDL in 2 fields. Those 2 fields which i am trying …
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HR Helpdesk knowledge articles pulling through random textSummary: When looking at the list of knowledge articles it has the article name and then has pulled through random text from the answer. Sometimes it is only one word ot… -
Unable load data in person page.Summary: Unable load data in person page. Content (required): Hi Team, I am trying to load the data in person page via HDL in 2 fields. Those 2 fields which i am trying …
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OPA And HCM IntegrationSummary: Content (required): Hi All, Has anyone used OPA and HCM in their project? if so, can you please help us with below queries? 1.) What are the steps to integrate …User_2025-02-08-07-55-38-980 41 views 1 comment 0 points Most recent by Vipulpratap Singh Human Capital Management -
Is oracle going to roll out a BULK loading of service request categories for HR Helpdesk in Nextgen?Summary:- Creating service request categories for the HR helpdesk is a manual process, and the same goes with its action plan and templates, but sometimes it happens tha… -
HRHD HCM Primary Assignments Sync ProcessHRHD HCM Primary Assignments Sync Process We have just implemented HR HelpDesk and we are seeing some data discrepancies for the Resources with old assigments been showi… -
How to restrict document records in self-service management screen?When a manager goes to his/her workers screen(self-service) under my team, the manager should be able to see the document records but not be able to update these records… -
While creating a Knowledge Article in HR Help Desk, I could not see the available Category?Summary: While creating a Knowledge Article, I could not see the list of available Category. Is there any synchronization job that runs to synchronize Categories to the …Leeladevi Ulaganathan 111 views 2 comments 0 points Most recent by Leeladevi Ulaganathan Human Capital Management
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In HRHD - can turning off the SR resolution email notification cause issues?Summary: Our Business counterparts are asking if we can turn off the email notifications for the service request resolution when an agent resolves SR by clicking Actions…Noopur Sapatnekar 11 views 2 comments 0 points Most recent by Noopur Sapatnekar Human Capital Management -
How to make all inbound HR Helpdesk emails auto route to Pay, Leave and Benefits queue.Summary: Payroll are forwarding a lot of emails from their shared email box to HR Helpdesk and these are currently getting assigned to the HR Default queue. To remove a … -
How can I Trigger milestone?Summary: I've Configured Milestones in HR Help desk. Configured Availability, Standard Coverage, Default Coverage. But when I tried to create a service request, Mileston…User_2025-02-12-05-56-21-506 31 views 2 comments 0 points Most recent by SurajD Human Capital Management
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Need HDL file to upload a new base pay for employeesSummary: Need HDL file to upload a new base pay for employees Content (required): Hi, I am trying to upload a new base pay for the employees for the Financial year 2022-…
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HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All, Client has requirement to restrict the service request visibility to agent b… -
Auto Refresh to Home Page When Trying to Open any Module in HCMSummary: We are facing an issue when trying to open any task such as search SRs in HR help desk or look up employees through person management. The action either takes u…Noopur Sapatnekar 21 views 1 comment 0 points Most recent by Raghavan p-Oracle Human Capital Management
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HCM and OPASummary Oracle Policy AutomationContent Hello, Was curious if anyone has used OPA in conjunction with HCM? We have a few use cases we'd like to look at, and it'd be good…User_2025-01-28-01-50-47-122 89 views 11 comments 2 points Most recent by Shilpa_01 Human Capital Management
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How to populate completion date, agent completed and comments field on a milestoneSummary: We have a question on how to populate completion date, agent completed and comments field on a milestone. We have configured milestone but not able to get the m…Noopur Sapatnekar 31 views 3 comments 0 points Most recent by Noopur Sapatnekar Human Capital Management
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn… -
What is the significance of Account & Product fields in Create Service Request page (HR Help Desk)?Summary: Hi Community Members, Can someone explain the use of Account & Product fields in Create Service Request page in HR Help Desk? Also, there is no data in the LOVs…
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HR Help Desk - make Category mandatorySummary: An employee/agent can create a service request by only providing the Title. However, fields like Category, Primary Contact and Problem description are also impo…
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Setting up Action Plan Templates in HR Help Desk - Calendar field no values displayedSummary: Action Plan Templates Calendar field not showing values. Content (required): Hi Community, I'm trying to set up Action Plans for HR Help Desk.The Calendar field…Ryan Pasca 64 views 3 comments 0 points Most recent by Leeladevi Ulaganathan Human Capital Management -
Folder restriction for OTBI sideHow can I remove BI catalogs or make them invisible to users? Users are having difficulties because there are too many folders. For example, we only want to see TAV fold…
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When will be NextGen HelpDesk released?Summary: When will be NextGen HelpDesk released? Content (required): I was concerned about the NextGen HelpDesk release, as we have to implement HelpDesk in May 2022. Al… -
Need to skip the approval from manager and approve the resignation as a HR for 100 employees.Summary: Need to skip the approval from manager and approve the resignation as a HR for 100 employees. Content (required): Hi, 100 employees applied the resignation, i n…ShawShankk 51 views 1 comment 0 points Most recent by Karla Dixon-Proactive Support SPA-Oracle Human Capital Management
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What are the roles or privileges for viewing all HR Service Requests?Summary: What are the roles or privileges for viewing all HR Service Requests? Users would like to search and be able to access all UOW HR Helpdesk Service Requests. (Th…
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Cloud HCM Talk Radio - Empower Your Hourly Deskless Workforce With Oracle Cloud HCMHow do employers address the needs of remote workers that don’t work from an office or are regularly sitting at a desk? Especially in the past few years when there’s bee…Frank Cowell-Oracle 41 views 0 comments 0 points Started by Frank Cowell-Oracle Human Capital Management -
is there a deep link for SR landing page in HR Help Desk Module?Content We wanted to look into an option for the deep link for SR landing page. That way we will be able to update the help desk email notification language to include t…
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Ability for Employees to upload national ID via Employee Self-ServiceSummary: Ability for Employees to upload national ID via Employee Self-Service Content (required): Is there a way in employee self Service to allow an employee to upload…Christian Suarez 41 views 1 comment 0 points Most recent by Chris Borsh-Oracle Human Capital Management