Help Desk
Discussion List
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Leave balance is deducting 0.5 days extraSummary: Leave balance is deducting 0.5 days extra Content (required): Hi Experts, If an employee applies for the leave duration of 1 day, while applying it shows the du… -
HRHD - Trigger does not start messageSummary: We set the trigger and it works when we change the SR status manually in the UI. The message doesn't work when it's changed by the job (Scheduled Process). Cont… -
Loading FAQs for HRHDSummary Can FAQs be bulk loaded into Oracle FusionContent When building the knowledge base with FAQs does each FAQ need to be manually created within authoring and publi…
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Agents cannot see opened requestsSummary: Content (required): Hello experts, an employee opened a request but the agent cannot see it when accessing Help Desk Requests. What could it depend on? The requ… -
Approval for Document RecordsSummary: Approval for Document Records Content (required): When approvals are submitted for employee document record " Contract Renewal" some passed workflow approval wh…
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HR Help Desk documentationSummary: Content (required): Hello experts, is there a detailed documentation available regarding HR Help Desk module in Oracle HCM? In other words, I would need a simpl…
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HR Help Desk - Audit TabSummary: Hi Everyone, Can someone explain the use of the below fields in the Audit tab of the Service Request details page? Show User-Related Details: Shows Impersonator…
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HRHD Unbale to View Correct Milestones/ Matrix against SR milestones sectionSummary: HRHD Unbale to View Correct Milestones/ Matrix against SR milestones section Content (required): HRHD Unbale to View Correct Milestones/ Matrix against SR miles…Rajender Kumar Vallamwar 11 views 2 comments 0 points Most recent by Lisa Bright Human Capital Management
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How are other clients using Service Request Severity field if milestones are based only on categorySummary: We wanted to know how other clients are using the severity field on a Service Request if the milestone standard coverages are only based on categories/sub-categ…Noopur Sapatnekar 11 views 0 comments 0 points Started by Noopur Sapatnekar Human Capital Management -
Need SQL query to get the past dated managerSummary: Hi, The content is, since for inactive employees the manager information will not be there after the LWD, Need a query to get the past dated manager(who was the…
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How to hide contract info in Add Non-worker transaction?Summary: Is it possible to hide contract info section in Add non-worker transaction without impacting other pages like hire an employee, add contingent worker and etc? I…Christian Suarez 21 views 2 comments 0 points Most recent by Christian Suarez Human Capital Management -
What is the Max allowed size of the attachments for inbound emails in Service Requests HR HD?Summary: We would like to increase the size of the attachments for inbound emails in Service Request in the HR Help Desk, today the set up is 10 MB Content (required): S… -
Integration of 3rd party intranet with HRHDSummary: Will it be possible to integrate the company's third party communication tool such as their intranet/chat box with the classical version HR Help Desk module in …Rajaraman Subramanian-Oracle 21 views 1 comment 1 point Most recent by Abhishek Sood HCM Human Capital Management
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Unable load data in person page.Summary: Unable load data in person page. Content (required): Hi Team, I am trying to load the data in person page via HDL in 2 fields. Those 2 fields which i am trying …
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HR Helpdesk knowledge articles pulling through random textSummary: When looking at the list of knowledge articles it has the article name and then has pulled through random text from the answer. Sometimes it is only one word ot… -
Unable load data in person page.Summary: Unable load data in person page. Content (required): Hi Team, I am trying to load the data in person page via HDL in 2 fields. Those 2 fields which i am trying …
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OPA And HCM IntegrationSummary: Content (required): Hi All, Has anyone used OPA and HCM in their project? if so, can you please help us with below queries? 1.) What are the steps to integrate …User_2025-02-08-07-55-38-980 41 views 1 comment 0 points Most recent by Vipulpratap Singh Human Capital Management -
Is oracle going to roll out a BULK loading of service request categories for HR Helpdesk in Nextgen?Summary:- Creating service request categories for the HR helpdesk is a manual process, and the same goes with its action plan and templates, but sometimes it happens tha… -
HRHD HCM Primary Assignments Sync ProcessHRHD HCM Primary Assignments Sync Process We have just implemented HR HelpDesk and we are seeing some data discrepancies for the Resources with old assigments been showi… -
How to restrict document records in self-service management screen?When a manager goes to his/her workers screen(self-service) under my team, the manager should be able to see the document records but not be able to update these records… -
While creating a Knowledge Article in HR Help Desk, I could not see the available Category?Summary: While creating a Knowledge Article, I could not see the list of available Category. Is there any synchronization job that runs to synchronize Categories to the …Leeladevi Ulaganathan 112 views 2 comments 0 points Most recent by Leeladevi Ulaganathan Human Capital Management
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In HRHD - can turning off the SR resolution email notification cause issues?Summary: Our Business counterparts are asking if we can turn off the email notifications for the service request resolution when an agent resolves SR by clicking Actions…Noopur Sapatnekar 11 views 2 comments 0 points Most recent by Noopur Sapatnekar Human Capital Management
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How to make all inbound HR Helpdesk emails auto route to Pay, Leave and Benefits queue.Summary: Payroll are forwarding a lot of emails from their shared email box to HR Helpdesk and these are currently getting assigned to the HR Default queue. To remove a … -
How can I Trigger milestone?Summary: I've Configured Milestones in HR Help desk. Configured Availability, Standard Coverage, Default Coverage. But when I tried to create a service request, Mileston…User_2025-02-12-05-56-21-506 31 views 2 comments 0 points Most recent by SurajD Human Capital Management
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Need HDL file to upload a new base pay for employeesSummary: Need HDL file to upload a new base pay for employees Content (required): Hi, I am trying to upload a new base pay for the employees for the Financial year 2022-…
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HRHD: Controlling Service Request visibility for Agent based on QueueSummary HRHD: Controlling Service Request visibility for Agent based on QueueContent Hi All, Client has requirement to restrict the service request visibility to agent b… -
Auto Refresh to Home Page When Trying to Open any Module in HCMSummary: We are facing an issue when trying to open any task such as search SRs in HR help desk or look up employees through person management. The action either takes u…Noopur Sapatnekar 21 views 1 comment 0 points Most recent by Raghavan p-Oracle Human Capital Management
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HCM and OPASummary Oracle Policy AutomationContent Hello, Was curious if anyone has used OPA in conjunction with HCM? We have a few use cases we'd like to look at, and it'd be good…User_2025-01-28-01-50-47-122 89 views 11 comments 2 points Most recent by Shilpa_01 Human Capital Management
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How to populate completion date, agent completed and comments field on a milestoneSummary: We have a question on how to populate completion date, agent completed and comments field on a milestone. We have configured milestone but not able to get the m…Noopur Sapatnekar 31 views 3 comments 0 points Most recent by Noopur Sapatnekar Human Capital Management
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HR Help Desk : Email NotificationSummary Enable Email Notification by creating a object workflow for Service Request/MessageContent Hello Experts, Kindly share your inputs on the below: Please let me kn…