Help Desk
Discussion List
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New Release guide for HR Help DeskSummary New Release Guide for HR Help DeskContent Hello All, I am new to HR Help Desk Module & looking for new release guide for HRHD. Can someone please guide me or hel… -
Is there a way to add additional fields to the Quick Information pop up for Primary Contact in HR HeSummary Ability to add fields to the Quick Information pop upContent Hey all, Our functional users have been looking for a way to quickly pull more information about emp… -
Deep Links - Create Service RequestContent Hello - I have found deep links for creating a service request but it appears these take us to the classic UI page for creating a request. is there a deep link a…User_2025-01-29-19-46-35-367 43 views 0 comments 1 point Most recent by User_2025-01-29-19-46-35-367 Work Life Solutions -
HR Queue Assignment Changes AutomatedSummary Can the Queue Assignment be Changed automatically from Q1 to Q2 automatically when the criteria for Q2 is metContent Our auto assign rules assign all the service…Ramprasad Rachamadugu 18 views 0 comments 0 points Most recent by Ramprasad Rachamadugu Work Life Solutions
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Not able to locate HR HD Changes Section/ Details in Readiness material for 21BSummary Not able to locate HR HD Changes Section/ Details in Readiness material for 21BContent Hi, In readiness document for 21B for Global HR there is no section of HR …Abhishek Sood HCM 17 views 2 comments 1 point Most recent by Abhishek Sood HCM Human Capital Management -
HR Help Desk Primary Point of ContactSummary No name is defaulting in Primary Point of Contact while creating service request as EmployeeContent Dear Team, Need some assistance. I have added Create Service …User_2025-01-25-03-03-33-360 149 views 3 comments 1 point Most recent by sasamimi Human Capital Management
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HCM – Product Office Hour: Employee Experience Platform, 6 May 2021, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – Product Office Hour: Employee Experience Platform session to have them answered during the live event. Post your questions by…Heather Hagedorn- Cloud HCM-Oracle 29 views 0 comments 0 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management -
HCM – Product Office Hour: Oracle HR Help Desk (HRHD) April 2021, 30 April 2021, 10a.m PT - Submit QContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) April 2021 session to have them answered during the live event. Post your que…Heather Hagedorn- Cloud HCM-Oracle 35 views 0 comments 2 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
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Cloud HCM Talk Radio - Investing in Oracle HR Help DeskSummary Cloud HCM Talk Radio - Investing in Oracle HR Help DeskContent Are you interested to learn more about Oracle HR Help Desk and its key features? Then join us on C…Frank Cowell-Oracle 9 views 0 comments 1 point Most recent by Frank Cowell-Oracle Human Capital Management -
HCM – Product Office Hour: Human Resources, 18 March 2021, 9 a.m. PT - Submit QuestionsContent Submit your questions for the HCM – Product Office Hour: Human Resources session to have them answered during the live event. Post your questions by posting a ne…Heather Hagedorn- Cloud HCM-Oracle 72 views 9 comments 0 points Most recent by Jayne Slade Human Capital Management
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HCM – Product Office Hour: Oracle HR Help Desk (HRHD) March, 26 March 2021, 10 a.m PT - Submit QuesContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) March session to have them answered during the live event. Post your question…Heather Hagedorn- Cloud HCM-Oracle 72 views 2 comments 0 points Most recent by Carsten Vejleaa Human Capital Management
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HCM – Product Update: Human Resources, 11 March 2021, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – Product Update: Human Resources session to have them answered during the live event. Post your questions by posting a new com…Heather Hagedorn- Cloud HCM-Oracle 57 views 1 comment 0 points Most recent by User_2025-02-11-16-58-33-735 Human Capital Management
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Print - Org chartSummary cant print the org chart even after "unhide" the print button in R13Content hi, i cant print the org chart :( i did "unhide" and enbaled the print button on the …User_2025-01-30-04-14-21-127 291 views 21 comments 0 points Most recent by Kirly Mendoza Human Capital Management
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HCM – Product Office Hour: Oracle HR Help Desk (HRHD) February 2021, 26 February 2021, 10 a.m PT - SContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) session to have them answered during the live event. Post your questions by p…Heather Hagedorn- Cloud HCM-Oracle 24 views 0 comments 1 point Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
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HCM – Product Office Hour: Oracle HR Help Desk (HRHD), 29 January 2021, 10 a.m PT - Submit QuestionsContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) session to have them answered during the live event. Post your questions by p…Heather Hagedorn- Cloud HCM-Oracle 49 views 1 comment 0 points Most recent by User_GEDMK Human Capital Management
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Failed Transactions - Best PracticesSummary How does your company handle the processing of failed transactions?Content Hello! I wanted to poll the forum on how they go about managing failed transactions in…User_2025-02-05-07-02-34-538 108 views 2 comments 2 points Most recent by User_2025-02-05-20-53-01-000 Human Capital Management
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Downloading SR's to excelSummary We would like to be able to report on our SR's we have raised for the year, is there a way we can download a report into Excel?
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HTTP 403 when accessing REST API crmRestApi/resources/latest/hrHelpDeskRequestsSummary Unable to access REST API for crmRestApi/resources/latest/hrHelpDeskRequestsContent The documentation for HRHD Rest API is at https://docs.oracle.com/en/cloud/sa…
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RESCHEDULED: HCM – HR Helpdesk (HRHD) Office Hour October 2020, 30 October 2020, 10 a.m PT - SubmitContent Due to unforeseen issues, this event has been rescheduled to a later day. Apologies for the inconvenience. An updated announcement with the event details will be…Heather Hagedorn- Cloud HCM-Oracle 22 views 2 comments 1 point Most recent by Sona Srinivasan-Oracle Human Capital Management
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Difference between Help Desk and HR Help DeskSummary Difference between Help Desk and HR Help DeskContent Hi, We have below two Offerings * Help Desk - (where we can enable feature for HR Service Requests) * Servic…Christopher Jothi - HCM-Oracle 140 views 3 comments 3 points Most recent by Christopher Jothi - HCM-Oracle Human Capital Management -
HCM – HR Helpdesk (HRHD) Office Hour August 2020, 28 August 2020, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – HR Helpdesk (HRHD) Office Hour August 2020 session to have them answered during the live event. Post your questions by postin…Heather Hagedorn- Cloud HCM-Oracle 48 views 7 comments 1 point Most recent by Lynda Huebsch-Oracle Human Capital Management
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OTBI with 2 effective dates parameter analysis not workingSummary Defalting From date(1st day of month) and to date (Current date). If we change the date then report not fetching any dataContent Hi Team, I have created an analy…User_2025-02-01-03-43-13-079 36 views 2 comments 0 points Most recent by User_2025-02-01-03-43-13-079 Human Capital Management
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Adding Person Number for HRHD OTBI ReportsSummary Adding Person Number for HRHD OTBI ReportsContent Have any customers created an OTBI Report for HR Help Desk that includes the Person Number of the Primary Point… -
HCM – Coaches Corner: Product Office Hour - HR Helpdesk (HRHD), 26 June 2020. 10 a.m. PT - Submit QuContent Submit your questions for the HCM – Coaches Corner: Product Office Hour - HR Helpdesk (HRHD) session to have them answered during the live event. Post your quest…Heather Hagedorn- Cloud HCM-Oracle 35 views 0 comments 1 point Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
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Considerations for successful remote Cloud implementationSummary Five considerations for remote cloud implementation
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Meaning of assignment statusesSummary Meaning of assignment statusesContent Can someone explain meaning of each of the below assignment status or any doc would be helpful. Active - Payroll Eligible A…Vaibhav DL 130 views 2 comments 2 points Most recent by User_2025-10-31-01-06-01-706 Human Capital Management
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New: Oracle HCM Cloud COVID-19 ForumContent Don't forget to check out the new Oracle HCM Cloud COVID-19 Forum for all things COVID-19 on our online customer community — Cloud Customer Connect. This is a pl…Heather Hagedorn- Cloud HCM-Oracle 76 views 0 comments 1 point Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
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How to view transaction details after approvedSummary How to view transaction details after transaction has been approvedContent I am trying to view the transaction details that were submitted, but when I go to BPM …User_2025-01-25-01-21-45-482 112 views 8 comments 0 points Most recent by Aliasgar Khambhaty-Oracle Human Capital Management
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Person Customer to be hired or Used in Help desk as contactSummary Person record being shared acrossContent Hi, My impression is that person record is shared across but I am not able to see why Workers are not available as Conta…Prateek Parasar - GTUK, ACE Pro 50 views 2 comments 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management -
Release 13 Using the Transaction Console (Doc ID 2430452.1)Summary This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers"Content Release 13 Transaction Console comprises three work areas: 1. T…Dr Surlina Yin-Oracle 1.6K views 17 comments 15 points Most recent by Mohit Aseeja Human Capital Management