Help Desk
Discussion List
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Nonworker can't create Service RequestContent Hi everyone, We have enabled Service Request creation for Nonworker for our customer. Nonworkers are able to access the page, however, upon saving the SR an erro… -
Is there a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names?Content I am trying to find a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names. I am able to see the channel ID using the svc_inbou…
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Integration between Fusion HR Helpdesk and ServiceNowSummary Integration between Fusion HR Helpdesk and ServiceNowContent Hi All, Has anyone done an Integration between Fusion HR Helpdesk and ServiceNow? Thanks Vinod Versi… -
HRHD Queue Owner: Review to ResolveSummary Require Queue Owner's direct involvement for escalated tickets - review the proposed resolution and assure satisfactory resultContent We wanted to assure that es… -
HRHD Queue Owner: Access to Queue SRs AutomaticallySummary Custom: Access the service request header for table SVC_SERVICE_REQUESTS where the human resource service request is assigned to a queue that they are the owner …
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Not able to get details in Audit HistoryContent In HR service requests I am not able to see the audit History details. Page is blank. Screenshot attached
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Where to find release notes for HR Help Desk?Content Hello-I've heard, through an external presentation, there are some upcoming changes in HR Help Desk with the 21C release. I can't locate this information in any … -
Can you export the details of a resolved Service Request into PDF/Word format in HRHD?Summary Is there an option to export details into a format for future reference?Content Our client has asked if we are able to export a resolved SR's details to a PDF/Wo…
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How to direct Queue to Category.Summary I want to link the queue with category in HR help desk. How is that possible?Version 21A -
Escalation functionality in HRHDSummary Escalation Functionality in HRHDContent Hello All, Do we have Escalation functionality in HRHD? If not, can someone please suggest what should be the possible wo… -
Implementing Close Integration Between HCM And HR Help DeskSummary How to Embed "Create Service Request" And "Search Knowledge" Application Components Within HCM Transactional PagesContent There are a significant number of benef…Neville Varnham - Oracle-Oracle 58 views 1 comment 6 points Most recent by Aliasgar Khambhaty-Oracle Human Capital Management -
The best idea to notify employees who are working in a manufacturing environment and don't have acceContent Hi Experts, We have a requirement to notify employees working in manufacturing about their transfer approval notifications. The system provides alerts to be send… -
HRHD - Where to locate What's New documentationSummary We are unable to locate HR Helpdesk quarterly update changes in the standard Whats New Docs...where should we be looking?Content Hello! We are searching the Orac…
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Access to HRHD for Terminated EmployeesSummary Access to HRHD for Terminated EmployeesContent Hello Experts, Our client has requirement to let terminated employees access HRHD and raise/clarify their queries …
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Escalate SR to Agent's ManagerSummary Escalate SR to Agent's ManagerContent Hello Experts, Can anyone please suggest the possible solution to implement Escalate SR functionality. Thanks, Hinal Versio…
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HRHD: Creating email notification when SR is put into 'Resolved' statusSummary We need to fire an email to notify when an SR is resolvedContent I am trying to create an object workflow to fire an email when an SR is updated to Resolved stat…
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New Release guide for HR Help DeskSummary New Release Guide for HR Help DeskContent Hello All, I am new to HR Help Desk Module & looking for new release guide for HRHD. Can someone please guide me or hel…
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Is there a way to add additional fields to the Quick Information pop up for Primary Contact in HR HeSummary Ability to add fields to the Quick Information pop upContent Hey all, Our functional users have been looking for a way to quickly pull more information about emp…
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Deep Links - Create Service RequestContent Hello - I have found deep links for creating a service request but it appears these take us to the classic UI page for creating a request. is there a deep link a…User_2025-01-29-19-46-35-367 42 views 0 comments 1 point Most recent by User_2025-01-29-19-46-35-367 Work Life Solutions -
HR Queue Assignment Changes AutomatedSummary Can the Queue Assignment be Changed automatically from Q1 to Q2 automatically when the criteria for Q2 is metContent Our auto assign rules assign all the service…Ramprasad Rachamadugu 18 views 0 comments 0 points Most recent by Ramprasad Rachamadugu Work Life Solutions
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Not able to locate HR HD Changes Section/ Details in Readiness material for 21BSummary Not able to locate HR HD Changes Section/ Details in Readiness material for 21BContent Hi, In readiness document for 21B for Global HR there is no section of HR …Abhishek Sood HCM 16 views 2 comments 1 point Most recent by Abhishek Sood HCM Human Capital Management -
HR Help Desk Primary Point of ContactSummary No name is defaulting in Primary Point of Contact while creating service request as EmployeeContent Dear Team, Need some assistance. I have added Create Service …User_2025-01-25-03-03-33-360 147 views 3 comments 1 point Most recent by sasamimi Human Capital Management
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HCM – Product Office Hour: Employee Experience Platform, 6 May 2021, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – Product Office Hour: Employee Experience Platform session to have them answered during the live event. Post your questions by…Heather Hagedorn- Cloud HCM-Oracle 29 views 0 comments 0 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management -
HCM – Product Office Hour: Oracle HR Help Desk (HRHD) April 2021, 30 April 2021, 10a.m PT - Submit QContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) April 2021 session to have them answered during the live event. Post your que…Heather Hagedorn- Cloud HCM-Oracle 35 views 0 comments 2 points Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management
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Cloud HCM Talk Radio - Investing in Oracle HR Help DeskSummary Cloud HCM Talk Radio - Investing in Oracle HR Help DeskContent Are you interested to learn more about Oracle HR Help Desk and its key features? Then join us on C…Frank Cowell-Oracle 9 views 0 comments 1 point Most recent by Frank Cowell-Oracle Human Capital Management -
HCM – Product Office Hour: Human Resources, 18 March 2021, 9 a.m. PT - Submit QuestionsContent Submit your questions for the HCM – Product Office Hour: Human Resources session to have them answered during the live event. Post your questions by posting a ne…Heather Hagedorn- Cloud HCM-Oracle 72 views 9 comments 0 points Most recent by Jayne Slade Human Capital Management
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HCM – Product Office Hour: Oracle HR Help Desk (HRHD) March, 26 March 2021, 10 a.m PT - Submit QuesContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) March session to have them answered during the live event. Post your question…Heather Hagedorn- Cloud HCM-Oracle 72 views 2 comments 0 points Most recent by Carsten Vejleaa Human Capital Management
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HCM – Product Update: Human Resources, 11 March 2021, 9 a.m PT - Submit QuestionsContent Submit your questions for the HCM – Product Update: Human Resources session to have them answered during the live event. Post your questions by posting a new com…Heather Hagedorn- Cloud HCM-Oracle 57 views 1 comment 0 points Most recent by User_2025-02-11-16-58-33-735 Human Capital Management
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Print - Org chartSummary cant print the org chart even after "unhide" the print button in R13Content hi, i cant print the org chart :( i did "unhide" and enbaled the print button on the …User_2025-01-30-04-14-21-127 290 views 21 comments 0 points Most recent by Kirly Mendoza Human Capital Management
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HCM – Product Office Hour: Oracle HR Help Desk (HRHD) February 2021, 26 February 2021, 10 a.m PT - SContent Submit your questions for the HCM – Product Office Hour: Oracle HR Help Desk (HRHD) session to have them answered during the live event. Post your questions by p…Heather Hagedorn- Cloud HCM-Oracle 24 views 0 comments 1 point Most recent by Heather Hagedorn- Cloud HCM-Oracle Human Capital Management