Help Desk
Discussion List
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Hr Helpdesk - Reopening a service requestSummary: Best way to reopen a service request thats been resolved by an agent as an employee Content (required): Hi all, In HR Helpdesk (not next gen) - does anyone have… -
HR Helpesk: What allows you to search an employee on the Resource directory?Summary: We have loaded employees. these employees cannot be searched for under Navigator - tools - Resource directory - identify resources. when manually creating the e…Nirupa Gnanendran 31 views 4 comments 1 point Most recent by Nirupa Gnanendran Human Capital Management
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How to filter the Manager among the list of mangers in Rest APISummary: I'm trying to fetch only Line Manager details through Rest API but I'm getting all Manager Types Content (required):/hcmRestApi/resources/11.13.18.05/workers?q=…Manjunath Palled 1 view 1 comment 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management
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HCM – Coaches Corner: Product Office Hour - HR Helpdesk (HRHD), 31 July 2020, 10 a.m PT - Submit QuContent Submit your questions for the HCM – Coaches Corner: Product Office Hour - HR Helpdesk (HRHD) session to have them answered during the live event. Post your quest…Heather Hagedorn- Cloud HCM-Oracle 79 views 8 comments 0 points Most recent by User_2025-01-25-03-08-53-215 Human Capital Management -
Looking for a list of user session variablesSummary: Content (required): Once a user logs into Oracle Cloud application and is on the Home Page - what are the session variables available that can be utilized and r…UjjalGhosh 61 views 5 comments 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management
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How to default Business Unit using Object Trigger for HRHD Service Request?Summary: We need to default the business unit for HRHD SR creation Content (required): Our categories are setup based on business unit and therefore the Business Unit ne…
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How can I limit the email notification in the helpdeskSummary: Email should only be sent when the service request is solved Content (required): Is it possible to sent an email notification to the customer only when an HR Se…Matthias Essrich 1 view 4 comments 1 point Most recent by Prateek Parasar - GTUK, ACE Pro Human Capital Management -
HR Help desk: When attaching documents via messaging, i am only able to preview images, not files wContent Hi, When attaching documents via messaging, i am only able to preview images, not files within the SR. is this expected behaviour? when using attachments against…
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Help Desk Multiple Business UnitsContent Hi Experts Im implementing the HR Help Desk for a company and they want queues for every BU, and you only see the queue of your BU, have you ever pass on a simil… -
21C - HR Service Request Screen no longer opensSummary When clicking HR Service Request users are given a blank screenContent We had 21C patch applied over the weekend and now when users try to access "HR Service Req…
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Nonworker can't create Service RequestContent Hi everyone, We have enabled Service Request creation for Nonworker for our customer. Nonworkers are able to access the page, however, upon saving the SR an erro…
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Is there a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names?Content I am trying to find a Oracle BI table that shows which Channel IDs are associated with Inbound Channel Names. I am able to see the channel ID using the svc_inbou…
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Integration between Fusion HR Helpdesk and ServiceNowSummary Integration between Fusion HR Helpdesk and ServiceNowContent Hi All, Has anyone done an Integration between Fusion HR Helpdesk and ServiceNow? Thanks Vinod Versi… -
HRHD Queue Owner: Review to ResolveSummary Require Queue Owner's direct involvement for escalated tickets - review the proposed resolution and assure satisfactory resultContent We wanted to assure that es… -
HRHD Queue Owner: Access to Queue SRs AutomaticallySummary Custom: Access the service request header for table SVC_SERVICE_REQUESTS where the human resource service request is assigned to a queue that they are the owner …
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Not able to get details in Audit HistoryContent In HR service requests I am not able to see the audit History details. Page is blank. Screenshot attached
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Where to find release notes for HR Help Desk?Content Hello-I've heard, through an external presentation, there are some upcoming changes in HR Help Desk with the 21C release. I can't locate this information in any … -
Can you export the details of a resolved Service Request into PDF/Word format in HRHD?Summary Is there an option to export details into a format for future reference?Content Our client has asked if we are able to export a resolved SR's details to a PDF/Wo…
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How to direct Queue to Category.Summary I want to link the queue with category in HR help desk. How is that possible?Version 21A -
Escalation functionality in HRHDSummary Escalation Functionality in HRHDContent Hello All, Do we have Escalation functionality in HRHD? If not, can someone please suggest what should be the possible wo… -
Implementing Close Integration Between HCM And HR Help DeskSummary How to Embed "Create Service Request" And "Search Knowledge" Application Components Within HCM Transactional PagesContent There are a significant number of benef…Neville Varnham - Oracle-Oracle 58 views 1 comment 6 points Most recent by Aliasgar Khambhaty-Oracle Human Capital Management -
The best idea to notify employees who are working in a manufacturing environment and don't have acceContent Hi Experts, We have a requirement to notify employees working in manufacturing about their transfer approval notifications. The system provides alerts to be send…
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HRHD - Where to locate What's New documentationSummary We are unable to locate HR Helpdesk quarterly update changes in the standard Whats New Docs...where should we be looking?Content Hello! We are searching the Orac…
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Access to HRHD for Terminated EmployeesSummary Access to HRHD for Terminated EmployeesContent Hello Experts, Our client has requirement to let terminated employees access HRHD and raise/clarify their queries …
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Escalate SR to Agent's ManagerSummary Escalate SR to Agent's ManagerContent Hello Experts, Can anyone please suggest the possible solution to implement Escalate SR functionality. Thanks, Hinal Versio…
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HRHD: Creating email notification when SR is put into 'Resolved' statusSummary We need to fire an email to notify when an SR is resolvedContent I am trying to create an object workflow to fire an email when an SR is updated to Resolved stat…
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New Release guide for HR Help DeskSummary New Release Guide for HR Help DeskContent Hello All, I am new to HR Help Desk Module & looking for new release guide for HRHD. Can someone please guide me or hel…
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Is there a way to add additional fields to the Quick Information pop up for Primary Contact in HR HeSummary Ability to add fields to the Quick Information pop upContent Hey all, Our functional users have been looking for a way to quickly pull more information about emp…
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Deep Links - Create Service RequestContent Hello - I have found deep links for creating a service request but it appears these take us to the classic UI page for creating a request. is there a deep link a…User_2025-01-29-19-46-35-367 42 views 0 comments 1 point Most recent by User_2025-01-29-19-46-35-367 Work Life Solutions -
HR Queue Assignment Changes AutomatedSummary Can the Queue Assignment be Changed automatically from Q1 to Q2 automatically when the criteria for Q2 is metContent Our auto assign rules assign all the service…Ramprasad Rachamadugu 18 views 0 comments 0 points Most recent by Ramprasad Rachamadugu Work Life Solutions