Learning / Statistics
Discussion List
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Application of Departure/Parking TimeSummary: Is there any documentation covering how the Departure/Parking Time value is applied to Travel Key Travel Estimations? We're attempting to identify whether the c… -
Where can I access demo environments for the "Become a Certified OFS Implementer" learning PathSummary: Hello Community, I am currently following the "Become a Certified Field Service Implementer" learning path, and the training materials include hands-on activiti… -
How can I remove the "Sign In Oracle Field Service" on login page in OFSCSummary: I cannot find any option to change the "Sign In – Oracle Field Service" text on the login page to customize it as per the business requirements. Is there a way …
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Non-scheduled work orders in our field service getting travel time updates every nightSummary: Non-scheduled work orders/service requests in our field service getting travel time updates every night: Oracle support answer was: “The travel time update is d…
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What is the logic behind the "Street Level Routing" Travel Estimations?Summary: We'd like to better understand how Oracle/Google determine which is the correct Travel Estimation to use when SLR is invoked, as we're not convinced that the tr…
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Tracking Completion of Activities Added Post Offering CompletionSummary: We were unable to set up 2 learning activities in Oracle Learning prior to the ILT events being delivered. The rest of the activities are included in the Offeri… -
Oracle Field Service is now available on Oracle FusionSummary: Our business client has received the email communication from the ORACLE stating: We are excited to inform you that Oracle Field Service is now available on Ora…Prashant Pandya 234 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Feasibility of Generating Timesheet Data Based on Activation and Deactivation RouteSummary: Product: Oracle Field Service Cloud Title: Feasibility of Generating Timesheet Data Based on Activation and Deactivation Route in Oracle Field Service Cloud Use…
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Handling Multi-Segment Activities in Oracle Field Service Cloud and Maintenance CloudSummary: Product: Oracle Field Service Cloud Title: Handling Multi-Segment Activities and Resource Transactions in Oracle Field Service Cloud and Maintenance Cloud Use C…
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Can someone suggest business use cases which can help to have hands on and give demoSummary: Need help with some business use cases to have a hand on and give demo. Content (please ensure you mask any confidential information): I am preparing for OFS ce…
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outbound statisticsSummary: Hi everyone. Is there any method to get statistics about outbound messages. We mainly need to get the time between a message is created and delivered or failed.…Wilson Bermeo 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Deprecation of Travel Areas: Clarification RequiredSummary: To my understanding, though it's admittedly been a while, Travel Areas are used during the nightly processes that handle the learning of travel time between Tra…
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How to add two validations in suspend activity page for one 'Reason' field?Summary: How to add two validations in suspend activity page for one 'Reason' field? Content (please ensure you mask any confidential information): We have total 3 forms…Jidnyasa Falak 21 views 3 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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how to settle legacy invoices if TDS applied only on prepayment not on standard.Summary: how to settle legacy invoices if TDS applied only on prepayment not on standard. Content (please ensure you mask any confidential information): how to apply leg…
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Maintenance Pack 06 After Field Service 24B Upgrade QuestionSummary: Hi. Quarterly, there's an OFS upgrade where ours is now 24B. After a week, there's a Weekly Maintenace Pack 06 that was completed in our OFS environment. For th…
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Oracle Field Service - All Books: Documentation is outdatedSummary: Many of the documents found at https://docs.oracle.com/en/cloud/saas/field-service/books.html are outdated and do not show updates past mid 2023. Please update …
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Forecasting and historical data reference likely rely on separate systems or databasesSummary: Since data retention is for 90 days, isnt it a drawback where OFS is not solving that purpose and client has to incur extra cost to get relayed on other systems… -
what if the Invoice amount is greater than the PO AmountSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to add new user for the Service Console for the Field Service CloudSummary: Need to add new user for Service Console for the Field Service Cloud Content (please ensure you mask any confidential information): Version (include the version…
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how to make connect Guided Learning with Oracle Field ServiceSummary: how to make the connection between Guided Learning and Oracle Field Service Content (please ensure you mask any confidential information): I have a guided learn…Siddharth Bhamare 71 views 3 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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Learned Duration Statistical Data on Completed TicketsSummary: Would like the option to be able to include the Learned Duration field data into the Daily Extract download that occurs nightly. Content (required): I understan…
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We need to restict data access for other BUHi Team, We must restrict access to the SFA BU service request data, which implies that SFE BU users are not permitted to view the SFA data. For this we copied the custo…
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while using linked templates (start-to-finish) allowing us to start 2nd activity without notifyingSummary: while using linked templates (start-to-finish) we tested the use case wherein we started the 2nd activity first and the 1st activity second. the system allowed …
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How to create Estimates directly against a Service RequestSummary: We are looking to create Estimates directly against a Service Request without creating any Child Transactions Content (required): we are looking to create Estim…
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Displacement Report by WorkzoneHello! We need a report with information on the number of kilometers traveled by the Field Resource for each WORKZONE. It's possible? -
Oracle Field Service cloud for DemoSummary temporary access to OFSCContent Hi All, One of our Client is Evaluating Field service tool. But to finalize decision on Oracle we need to present demo to custome…Mayank Pande 59 views 6 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Why doesn't the History view record who updated the activity?Summary: Content (required): Hello OFSC community; I want to ask you if any of you know why in the history of an activity, the changes made to an activity are not record… -
Parts search Program getting to error (document is attached)Summary: Parts search Program getting to error while adding part to the SR as part of field service Content (required): Document is attached to show the steps We have ve…
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Is there a means to bypass the use of travel statistics and use real-time data averages?Summary: The application is providing travel time estimates which are excessively high due to learned travel times from previous activities where technicians did not fol…Shawn Call-Support-Oracle 31 views 1 comment 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Migration lower to higer EnvironmentsSummary: In OFS, Is there any inbuilt migration features to migrate lower to higher environments ? Content (required): In OFS, Is there any inbuilt migration features to…