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Can workflows reliably detect changes in record status?
Folks,
I'm struggling with a basic concept in workflow-land. I'm not sure if there's a bug/issue here, or a limitation in workflows, or just a basic concept I'm not understanding correctly, and would appreciate any help.
Simply put, I'd like to 'do stuff' when the status of a record changes. For instance, when a Return Authorization changes from Pending Return to Pending Refund. The tricky part here is that nobody is actually editing this record when it changes state ... in this specific case someone creates a Item Receipt record to cause this status change. So a lot of the trigger conditions such as Before Load and After Submit etc are irrelevant.
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