Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Bug: SendEmail Action - Email Template Body merge tags don't merge
Alright, got another one. If you are using the Send Email action and try to use a Email Template with merge tags (e.g. {title}) the tags in the body will not merged, they will be rendered just as you typed them. What's strange is that merge tags in the subject DO merge!
If you use the "Custom" option in the Content section of the SendEmail Action the merge tags DO work. Tags using the dot notation to indicate joined records do not work however (e.g. {old.title}) will render '' nothing when merged.
To recap: You can use a template with merge tags in the subject only, body tags aren't merged. Subject and Body content defined in the SendEmail Action record ARE merged, but only the current record's fields (i.e. no joined records)
Steve Klett | Senior Developer
NetValue Technology