Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Email Sales Rep on SO Approval
Any ideas on how to fire an email to a sales rep when an sales order is approved?
Workflow Basic Info: Record Type: Transaction
Sub Type: Sales Order
Event Based Initiation, on Update
Trigger Type: Before Record Submit
Condition of Status=Null
#1:
I then have a Single State with 1 Action to Send Email
Trigger Type: After Record Submit
Status = Old Record, Sales Order: Pending Approval
Sales Order: Pending Billing, Pending Fulfillment (etc)
0