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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Append Sales Team to Null.
I wish to continue to keep my sales team members assigned to their customer records but upon invoicing I would like to stop NetSuite from prepopulating the Sales team tab of the invoice. I would like the person preparing the invoice (or our current maintenance script) to make that decision. I want this because I do not want my forecast reports attribute a sales rep to maintenance revenue. In a perfect world I would source the sales person / sales team if the invoice was of a specific order type (think of it as a classification).
Any help would be appreciated. Trying to accomplish this is multiple ways with no success.
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