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Managing Duplicates Created by Workflow

edited Dec 2, 2019 3:41PM in SuiteCloud / Customization 4 comments

We are using workflow to create Customers, Contacts and Custom records from data submitted via an online form.

Everything works as expected until the workflow attempts to create a Customer record that already exists.  When this occurs the workflow stops, the records don't get created and the online form returns the following error...

A customer record with this ID already exists you must enter a unique customer ID for each record you create.  To correct this record click back and enter a new customer ID in the customer field and then click submit.



For a customer facing form this is, well, a bit rubbish!

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