Discussions

Check out Oracle NetSuite upcoming events and conferences here
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Community Poll: What sort of content would you like to see more of?
Get ready to take on exciting new challenges and become the next SuiteMaster of the Month!

How to catch emailed responses to support cases?

edited Dec 2, 2019 3:40PM in SuiteCloud / Customization 2 comments

I can't find a way to trigger workflow actions when a customer responds to a support case by email. This is for existing cases, when we've sent a "case created" notification email to the customer and the customer replies by email to that notification and the reply gets attached to the case.

These emails don't seem to trigger anything in a case-based workflow, which makes sense - to pick up these incoming messages using server-side scripts  we used a script deployed to the "Message" record type.

But a workflow based on "Customer message" records doesn't seem to trigger any actions either?

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 3 (Jul-Sep 2024)

This Week's Leaders

This Month's Leaders

All Time Leaders