Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Don't miss out on our Pop Quiz You only have until January 16, 2026, 3:30 PM ET to comment your answers and earn rewards! Click here for more details.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
No Limits. Just possibilities.
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
NetSuite launches new wholesale distributions solution in Japan in January 2026!

NetSuite has launched SuiteSuccess Wholesale Distribution Edition, in Japan. Please join us the webinar on February 12 that introduces NetSuite solution with demos and case studies for Wholesale Industry.

Register Now

Credit Card Refund Checkbox Workflow

edited Dec 2, 2019 3:40PM in SuiteCloud / Customization

I am trying to create a workflow that automatically unchecks the checkbox on Cash Refunds for "Process Credit Card" and "Process Paypal Payment", so that by default, when a user opens up a credit card or Paypal refund, the checkbox is blank (I contacted Netsuite support and they told me that there was no way to change the default behavior of this box outside of scripting/workflows). 

I was able to get this to work just fine for Paypal, because the "Process Paypal Payment" checkbox is exposed in the Parameters fields in the Workflow manager, and so it is very easy to create a workflow that just basically looks to see if that that box is checked, and to uncheck it on creation of the refund.  However, I can't find any equivalent in the Workflow Manager for the "Process Credit Cards" checkbox that appears on credit card refunds.  Am I just missing this field somehow (maybe it is named strangely?) or does anybody else have any ideas

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders