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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.

Initiate workflow on inbound case email?

edited Dec 2, 2019 3:39PM in SuiteCloud / Customization 6 comments

Does anyone know if you can initiate a workflow on the creation of a case record from an inbound case email? I've searched the forum and NS documentation and can't find an answer. Nothing I try seems to work.

I'm trying to provide case assignment notification emails to a subset of our staff. Staff that stay logged in to NS all day don't need notification emails for cases they are assigned to, but staff that rarely log in could use a notification email since they won't be aware of new cases assigned to them.

Thanks!

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