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• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Case email template to include system notes
I would like to edit the system notification email template for case updates to include system notes so that the team can see what actually changed on the case.
I am looking at suiteAnswers ID 32622, but I do not see system notes listed as an available sublist on the case record. Is this a limitation or maybe I am just doing something wrong?
I added this freemarker code to the template but system notes do not display on the resulting email.
Any advice would be greatly appreciated !
<#list case.systemnotes as systemNote>
${systemNote.date}<br />
${systemNote.setby}<br />
0