Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
SuiteSegments: Issues setting values via SS 2.0
I'm trying to set the values of some custom segments on a custom record that we've created. I am able to set the values using SuiteTalk without issue, however when trying to set the values using SuiteScript 2.0 I am unable to get them to save. Either the value is blank or I get an exception saying invalid value (which is a valid value for the field)
Here is my current code:
var brand = returnAuthRec.getSublistValue({ sublistId: 'item', fieldId: 'custcol_cseg_rr_brand', line: i, }); var returnReasonRecord = record.create({ type: 'customrecord_return_reason', isDynamic: false, }); returnReasonRecord.setValue({ fieldId: 'custrecord_1682_cseg_rr_brand', value:returnAuthRec.getSublistValue({ sublistId: 'item', fieldId: 'custcol_cseg_rr_brand', line: i, }), ignoreFieldChange: true, }); returnReasonRecord.save(); 0