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Receiving error when trying to update Cases with XML import

edited Dec 3, 2019 12:36PM in Account Administration 6 comments

I am receiving error when trying to update Cases with the XML import.  I can add cases, but I am not able to update them.  Here is the error:

- <smbxml missingFieldOverwrite="true" disableSystemNotesForCustomFields="false">
- <response requestHandle="5/30/2007 2:5 PM addOrUpdate 2" requestType="addOrUpdate">
  <error>An unexpected error occurred while importing the record. NetSuite has been notified. The record type is case.</error>
  </response>

I have no idea what to do next.  We are stuck in a tough spot as we are unable to develop further until this is resolved.  Has anyone else run into this issue with cases?  I considered deleting all the cases and adding them new again, but there is no feature to delete all data in a table, only one at a time.  When we are talking about 9,000+ cases, that is not a possibility.

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