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Importing Case Messages

edited Dec 3, 2019 12:36PM in Account Administration

We are in the middle of Netsuite migration project where we are merging one instance of Netsuite into our global One World instance.

We are having issues when trying to migrate the message threads associated with support cases across.

To import the support cases, we created a dummy custom record that holds all the important information pertaining to a case. After importing the support cases into this dummy custom record a server script runs to create new support cases that contain all the relevant information.

This currently works, although now I would like to associate the message history to these new support cases. We are importing the messages as we are importing the support cases - we have created a dummy custom record that has the relevant fields. I have too created a server script (see below) on this custom record that when a new record is saved a new message record is created and attached to a support case.

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