Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
system email templates to certain groups of customers
Is it possible to send different system emails to customers based on which customer submits an online case?
We have a group of customers that gets access to "premium" customer service that has a different phone number, procedures etc. When they create a case online, we'd like their automatic notification to be a little different than our standard case creation reply.
I have new, customized template created, but is there a way to apply it only to these customers, so that when they submit a case, they get a special message, but the rest of our customers still get our standard email?
0