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system email templates to certain groups of customers
Is it possible to send different system emails to customers based on which customer submits an online case?
We have a group of customers that gets access to "premium" customer service that has a different phone number, procedures etc. When they create a case online, we'd like their automatic notification to be a little different than our standard case creation reply.
I have new, customized template created, but is there a way to apply it only to these customers, so that when they submit a case, they get a special message, but the rest of our customers still get our standard email?
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