Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Custom fields are not getting sourced onto case
We have a couple of custom fields on the case record that are sourced from the customer record.
When a case is created from the UI, these fields are sourced and populated correctly.
However, if the case is created from an e-mail (e-mail to case creation feature), these fields don't get populated. And yes, the e-mail "from" address represents a valid contact for that customer; when the case is created, it references the right customer and contact.
We suspect that this was working before but stopped working recently. Is this a known problem?
We have entered case # 586152.
Thanks
Jan
0