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Custom CRM Fields in System Email Templates
I have several custom CRM fields and I would like to customize the "new Case Customer Notification" email template to include these fields.
I understand how to refer to the standard items like:
Case #<NLCASENUMBER>
But can I refer to custom CRM fields in order to pass on critical information on the email template vs having the customer open the whole case.
The standard template only shows the "subject" and Message History.
We use the cases to track maintenance on Yachts and we would like to include some of the custom fields such as Engine Hours, Maintenance Status, etc on the email notification.
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