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Email to CASE

edited Jan 8, 2020 3:37AM in SuiteCloud / Customization 1 comment

As all of you know in Netsuit there is a Feature call
Email to case.

When we send mail to configured email address it will create a case for you.

but the problem is for one of our employee When he send the email its creating a case but created by is empty.

I checked his Employee profile his email address is correct

What can be the reason for this

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