Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Max date Criteria ? - Sending pick-up reminder emails
I am looking to create a workflow to send weekly reminder emails to customers to pick up their goods. This is after they have received their "mark packed" fulfillment email and still haven't responded after a week.
Does anyone know how to create criteria that only finds customers who don't have a recent email ?
The closest I have come is returning multiple message results because I haven't figured out a way to find the latest message that meets the criteria.
I can't use max and a date, such as:
Formula(date):
max(case when ({messages.messagetype}='Email' and INSTR({messages.subject}, 'Pick-Up')) then {messages.messagedate})
0