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Scriptable Email Template and Freemarker
I attempted to include a simple "If Then Else" statement in an email template but I haven't been able to get it to work. The field I am referencing is indeed available for the formula since when I just put the field in the body of the email the value does render. The result of the below formula is no text.
Any help would be appreciated
<#if customrecord.custrecord_rate_lock_exp = "">It is important that we receive the requested documentation with enough time for the Underwriter to review and process the documents.<#else>Also, your interest rate is locked and will expire on ${customrecord.custrecord_rate_lock_exp}. To avoid extension fees it is important that we receive the requested documentation with enough time for the Underwriter to review and process the documents.</#if>