Discussions
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We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
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Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
Employee Utilization
Anyone run a professional services organization? If you do, how are you managing utilization? Typically you want to manage the ratio between billable and non-billable events. Most consulting organizations want about a 70% ratio if you can.
Anyone able to create a report that has this? We have the advanced project module but it only provides two metrics: job hours and total hours. Total hours is great but I need a way to get a report by employee with the columns: Billable Hours, Non-Billable Hours, Ratio.
Job Hours in the advanced project module is useless, as well as the Employee Utilization report that comes with that module. Having a ratio of Job Hours vs. Total Hours doesn't tell you anything because you don't know how many of those hours were billable or not.