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Report on all cases without restrictions

edited Jan 3, 2020 12:36AM in Search / Reporting 1 comment

Hi,

I am trying to create a report on cases that have been created within my specified date range. However when i go to create a new report the only options for cases are:

Case Escalation  Case Escalation 
Closed Support Case  Closed support cases 

These seem to be fairly restrictive as I may want to view all cases regardless of whether they are escalated or closed. The first filter in these reports cannot be removed or changed. Is there a way to get more flexibility for the case reports?

Thanks

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