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Anyone created reports to show ITSM SLA reporting

edited Jan 3, 2020 12:31AM in Search / Reporting 1 comment

Hi,

We are trying to produce some reports that adhere to ITSM / ITIL standards, to report on SLA's for time-to-resolve, time-to-work-on, etc..... for our support calls.

I know we could probably build some searches/reports to pull out the information, but I wondered if anyone was using a 3rd party reporting tool to do this for them?

Any pointers?

SteveH
UK

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