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RMA Report/Search

edited Jan 3, 2020 12:31AM in Search / Reporting

We have created a script on our RMA's to create a case for each line item. Once all the cases are closed out and done by the service department the RMA will then be refunded or billed.  I am trying to create a search that will notify me when all cases have been closed on one RMA.  Sometimes one RMA may have 8-10 cases and having to open each one up is somewhat of a pain.  With that I would like to be notified when all cases are complete on one RMA so I can close it out right away. 

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