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order does not appear in saved search despite matching critera

edited Jan 3, 2020 12:29AM in Search / Reporting 12 comments

I tried submitting this as a case but the case form returned
"Your Case Information has not been submitted. Support has been notified." and I was not emailed a case number.

I NEED TO FIX THIS!!!

See this report (in our system)
https://system.netsuite.com/app/reporting/reportrunner.nl?cr=595&customized=T&whence=

See this order (in our system):
https://system.netsuite.com/app/accounting/transactions/salesord.nl?id=441654 
Order # 15683671

This order meets the criteria, yet it is not displayed in the saved report.

Why?? How do we get this resolved?


This report is used by our CEO to determine effectiveness of dropship relationships. We need to give him COMPLETE and valid data. Currently the report is questionable because it is missing data that clearly should be included. I CANT SUBMIT A CASE

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