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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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CASE statement with multiple conditions
My phone system automatically saves a paragraph of diagnostic information to the "message" or "memo" text field of call records.
Somewhere in the paragraph of diagnostic data there is a "call type" code that looks like this 'Call Type:Unt 2' Theres an Unt 1, Unt 2, Unt 3...Unt 8
What I would like to do is setup a text formula that basically says:
IF {memo} contains 'Call Type: Unt 0', then display 'Sales Call' in this column
OR IF {memo} contains 'Call Type: Unt 1', then display 'Customer Service Call' in this column
OR IF {memo} contains 'Call Type: Unt 2', then display 'Billing Call' in this column
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