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CASE statement with multiple conditions

edited Jan 3, 2020 12:28AM in Search / Reporting 2 comments

My phone system automatically saves a paragraph of diagnostic information to the "message" or "memo" text field of call records.

Somewhere in the paragraph of diagnostic data there is a "call type" code that looks like this 'Call Type:Unt 2' Theres an Unt 1, Unt 2, Unt 3...Unt 8

What I would like to do is setup a text formula that basically says:

IF {memo} contains 'Call Type: Unt 0', then display 'Sales Call' in this column
OR IF {memo} contains 'Call Type: Unt 1', then display 'Customer Service Call' in this column
OR IF {memo} contains 'Call Type: Unt 2', then display 'Billing Call' in this column

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