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Saved Search for case system notes criteria to exclude cases

edited Jan 3, 2020 12:27AM in Search / Reporting 8 comments

I have a case search and I need to exclude cases where the priority has changed. So, I am trying to use a case statement but what I have is not weeding out those cases.

Formula(text) case when {systemnotes.field} = 'Priority' then 1 else 0 end
description is 0

It turns out that Priority isn't listed in the system notes unless it has been changed so I should be able to get this to work.

Any ideas?

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