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Formula to get Number of Days Work Order is Open Less the Time it is On Hold
We would like to track how long a Work Order has been open, not counting the time the RMA status is on 'CR Hold'.
Days Open - (Date CR Hold ended - Date CR hold started).
I had to grab the Date from the System Notes fields.. and was able to grab the Days in CR Hold through the formula below:
| FIELD | SUMMARY TYPE | FUNCTION | FORMULA | CUSTOM LABEL | SUMMARY LABEL |
| Date | Group | ||||
| Document Number | Group | ||||
| RMA Number (Custom Body) | Maximum | RMA Number | |||
| Formula (Numeric) | Maximum | Round | (nvl(max(decode({systemnotes.oldvalue},'CR Hold',{systemnotes.date},NULL))-min(decode({systemnotes.newvalue},'CR Hold',{systemnotes.date},NULL)),0)) |
0